Natalia Anashkina
Russia
Summary
Dynamic hospitality and operations professional with over a decade of experience at sea, combining logistical precision with a genuine passion for people. Skilled in navigating international crew procedures, managing high-pressure guest relations, and delivering world-class service across multicultural environments. Adept at anticipating needs, resolving issues proactively, and building positive guest and crew experiences with empathy, cultural sensitivity, and attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Crew Purser
Oceania Cruises
01.2021 - Current
- Manage embarkation/disembarkation processes and documentation for international crew
- Coordinate port clearances and liaise with global port authorities and agencies
- Process crew visas, e-visas, and regulatory documentation
- Handle crew licensing, seaman’s book applications, and database updates
- Provide day-to-day administrative support and issue resolution for 800+ crew
- Maintain compliance with all maritime policies and company procedures
Guest Relations Associate
Norwegian Cruise Line Holdings Ltd.
01.2018 - 01.2021
- Oversaw front desk operations, guest arrivals, and onboard inquiries
- Delivered personalized service while resolving guest concerns efficiently
- Managed reservations, check-ins, and communication across multiple platforms
- Ensured credit control compliance and cross-departmental coordination
- Consistently upheld brand standards for guest experience and hospitality
Hostess
Regent Seven Seas Explorer
01.2016 - 01.2018
- Coordinated guest seating and reservations for a 500-guest luxury dining venue
- Maintained exceptional service standards in a fast-paced environment
- Collected and communicated guest feedback to enhance service delivery
- Assisted in reporting and supporting restaurant operations
Education
B.A. - Hospitality Management (Lodging & Tourism)
Penza State University
01.2012
Introduction to Psychology
Yale University – Online
01.2022
B.A. - Public Relations and Advertising
Penza State University
01.2009
Skills
- Guest Relations & Front Desk Operations
- Crew Logistics & Port Clearance Coordination
- Conflict Resolution & Service Recovery
- Fidelio, MXP, MAPS, MS Office Suite (Excel, PowerPoint, Outlook)
- Multilingual Communication & Cross-Cultural Teamwork
- Problem Solving & Strategic Thinking
- Time Management & Multitasking
- Adaptability & Growth Mindset
- Customs clearance
- Passenger assistance
Certification
- Certified Cruise Professional, Hotel Management – ESSEC Business School
- STCW Basic Safety Certificates
- Management Training: Serving Guests with Disabilities
- Management Training: Performance Management
- Strategic Leadership and Management
- Project Management Fundamentals
Languages
Russian – Native
English – Fluent
Spanish – Intermediate (Conversational)
Hobbies and Interests
Travel & Cultural Exploration, Culinary Arts & Global Cuisine, Language Learning & Communication
Timeline
Assistant Crew Purser
Oceania Cruises
01.2021 - Current
Guest Relations Associate
Norwegian Cruise Line Holdings Ltd.
01.2018 - 01.2021
Hostess
Regent Seven Seas Explorer
01.2016 - 01.2018
Introduction to Psychology
Yale University – Online
B.A. - Public Relations and Advertising
Penza State University
B.A. - Hospitality Management (Lodging & Tourism)
Penza State University
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