NATALIA ANZO
Duarte,CA
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Enterprising branch manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
6
6
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
03.2020 - Current
- Manage overall branch operations and supervise management team
- Establish branch business and operation
- Ensure efforts of branch employees in providing high level of customer service
- Ensure branch complies to all company policies and regulations
- Supervise, mentor, train, coach, evaluate and develop team
- Meet with team regularly to provide feedback regarding employee performance, sales goals and general performance
- Participate in recruitment, interviewing and hiring process for branch
- Develop and plan overall sales and marketing strategy
- Call existing and potential customers to develop business
- Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-off for noncollectable accounts
- Analyze reports, billing and financial statements
- Make budgets and ensure budgets are being met and managed properly
- Maintain friendly and professional customer interactions
- Assess employee performance and develop improvement plans
- Develop and plan fleet strategy for branch
Customer Service Representative
EnerBank USA
07.2020 - 03.2021
- Possessed full knowledge of home improvement loans offered
- Worked closely with clients and resolved any issues with their accounts and loans
- Maintained effective business relations with clients
- Directed customer to proper resources.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed over 100 calls daily
Receptionist
Intermountain Healthcare
01.2018 - 01.2020
- Provided effective and strong communication skills
- Answered questions and directed guests.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained visitor log for entering and leaving facility for security purposes.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Education
B.A in Business Management -
Utah Valley University
Orem, UT01.2020
Mt. San Antonio College
Walnut, CA01.2018
Skills
- Interviewing and Hiring
- Sales Development
- Employee Development
- Customer Service
- Shift Scheduling
- Operational Reports
- Coaching and Mentoring
- Financial Oversight
- Verbal/Written Communication
- Staff Management
- Operations Management
- Customer Relationships
- Product Training
- Proficient in MS Office
References
Lucy Castro, 801-310-2624 Devin Schultz, 541-331-8395
Languages
Spanish
Timeline
Customer Service Representative
EnerBank USA
07.2020 - 03.2021
Branch Manager
Enterprise Rent-A-Car
03.2020 - Current
Receptionist
Intermountain Healthcare
01.2018 - 01.2020
B.A in Business Management -
Utah Valley University
Mt. San Antonio College
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