Natalia Ardiles
Miami Shores
Summary
Results-driven professional with expertise in customer relationship management and warranty administration. Known for problem-solving and effective communication skills, consistently enhancing client satisfaction and driving operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warranty Administrator
Miami Ski Nautique
Miami
02.2022 - Current
- Processed warranty claims, ensuring compliance with company policies and attention to detail.
- Collaborated with repair teams to resolve warranty issues and address customer concerns promptly.
- Coordinated with vendors to expedite replacement parts and service requests under warranty agreements.
- Resolved customer inquiries about warranty coverage and claims status, enhancing relationships.
- Followed up on outstanding claim payments to ensure timely resolution.
- Coordinated warranty claims with service advisors to finalize approved repairs.
Bank Executive
Santander Bank
Antofagasta
11.2020 - 10.2021
- Achieved national recognition for outstanding sales performance, ranking among top salespeople in company.
- Managed a client portfolio of 9,000, ensuring high-quality customer service and compliance with sales goals.
- Successfully attracted new clients through effective outreach and relationship-building strategies.
- Sold products and services, consistently meeting or exceeding established sales targets.
- Demonstrated compliance with regulatory standards while driving sales initiatives.
- Competed in sales competitions, securing accolades for exceptional results.
- Developed strategies to enhance client engagement and retention within the commercial banking sector.
Contract Manager
Norgrut S.P.A.
Antofagasta
03.2017 - 10.2020
- Negotiated contract terms with vendors to secure favorable agreements for organization.
- Maintained accurate documentation of contracts and correspondence for audit compliance.
- Identified cost-saving opportunities through effective contract negotiation and management.
- Trained staff on best practices in contract management to improve departmental efficiency.
- Managed renewal process for expiring contracts, negotiating new terms as required.
- Analyzed financial data related to contracts to ensure accuracy of payments.
- Acted as liaison between internal departments and external suppliers during negotiations.
- Planned and controlled budgets for contracts, equipment, and supplies.
Education
BBA - Engineering in Business Administration
Universidad Nacional Andres Bello
Santiago De Chile12-2015
Skills
- Documentation management
- Customer relationship management
- Microsoft office
- Warranty management
- Team management
- Problem-solving
- Teamwork
- Sales compliance
- Effective communication
- Financial planning
- Contract negotiation
- Team training
- Strategic planning
- Cost control
- Site safety management
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
Real Estate, Florida
References
References available upon request.
Timeline
Warranty Administrator
Miami Ski Nautique
02.2022 - Current
Bank Executive
Santander Bank
11.2020 - 10.2021
Contract Manager
Norgrut S.P.A.
03.2017 - 10.2020
BBA - Engineering in Business Administration
Universidad Nacional Andres Bello