Natalia Barreto Moreno
Orlando,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head Server
FirstWatch
02.2023 - Current
- Trained new staff on restaurant operations and policies to strengthen performance.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
Pastry Cook II
The Ritz Carlton Hotel
01.2021 - 01.2023
- Being part of a high-volume kitchen and working in a fast-paced environment, upholding a surgically clean kitchen
- Preparing sweet items, pastries, cakes of exceptional quality according to guest orders and banquet event orders
- Produced high quality work
- Work harmoniously and professionally with co-workers and supervisors.
Production Baker
01.2021 - 11.2021
- Produces all required prep items according to specifications in a clean and sanitized kitchen; has complete knowledge of the specifications of all prep items to be able to produce them
- Assist with food production when assigned
- Ensures high food quality level that meets standards and performs daily spot checks of all portioning tools.
Pastry Cook II
Disney – Chef de FranceJune
01.2021 - 09.2021
- Prepare savory and sweet foods according to approved recipes, quality and presentation standards, and food prep checklists
- Safely and appropriately use cooking and measuring tools/equipment/appliances to prepare foods
- Follow and ensure compliance with food safety handling policies and procedures, including personal hygiene procedures.
Production Baker
Rosallie
01.2021 - 06.2021
- Experience and basic knowledge of preparing and presenting large quantities of food items
- Knowledge of practices, methods, and equipment used in quantity preparation, serving, food storage, packing, and transporting as well as methods used to adjust recipes
- High tolerance for working in a fast-paced environment.
Head Server
FirstWatch
01.2016 - 03.2021
- Handling high volumes of sales on any given day
- Hands on team leadership experience & encouraging teamwork
- Trained staff members on use of POS system.
- Managing & overseeing front of staff
- Trained new staff on restaurant operations and policies to strengthen performance.
- Ensuring guest expectations are surpassed when dining with us
Education
Bachelor of Arts - Baking & Pastry Management
Valencia Community College
Orlando06.2023
Bachelor of Science - Health Services Administration
University of Central Florida – College of Health & Public Affairs
Orlando, FL08.2019
Associate of Arts - General Studies
Valencia Community College
Orlando05.2017
Skills
- Great team player
- Computer skills – Emailing, Excel, Microsoft, PowerPoint
- Organized
- Fast learner
- Efficiently multitask
- Document Uploading
- Stress Management
- Online Systems
- POS Systems and Ordering Platforms
Certification
- Food Safety Training - 2018-2023
- POS Training
Languages
Spanish
Native or Bilingual
Timeline
Head Server
FirstWatch
02.2023 - Current
Pastry Cook II
The Ritz Carlton Hotel
01.2021 - 01.2023
Production Baker
01.2021 - 11.2021
Pastry Cook II
Disney – Chef de FranceJune
01.2021 - 09.2021
Production Baker
Rosallie
01.2021 - 06.2021
Head Server
FirstWatch
01.2016 - 03.2021
Bachelor of Arts - Baking & Pastry Management
Valencia Community College
Bachelor of Science - Health Services Administration
University of Central Florida – College of Health & Public Affairs
Associate of Arts - General Studies
Valencia Community College
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