Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natalia Blanco

Estero,FL

Summary

Dynamic professional with a proven track record as a Warranty Coordinator at AC Quality Electric, excelling in claim processing and customer service. Skilled in Microsoft Office and relationship building, I enhanced customer satisfaction by streamlining warranty claims and implementing an online submission system, ensuring compliance and efficient resolution of inquiries.

Overview

15
15
years of professional experience

Work History

Warranty Coordinator

AC Quality Electric
06.2019 - Current
  • Assisted in processing warranty claims and documentation for efficient resolution.
  • Coordinated communication between customers and service teams to address warranty inquiries.
  • Learned warranty management software to track and manage claims effectively.
  • Supported quality control efforts by reviewing returned products for defects and compliance.
  • Maintained organized records of warranty claims and service history for audit purposes.
  • Scheduled follow-ups with customers to ensure satisfaction with warranty services provided.
  • Developed knowledge of industry standards related to warranties and customer service protocols.
  • Collaborated with technicians to ensure accurate diagnosis and repair of product issues under warranty.
  • Assisted in the design of an online warranty claim submission system, simplifying input for customers and speeding up processing times.
  • Ensured compliance with all relevant laws and regulations regarding product warranties while protecting company interests.
  • Effectively communicated complex technical information to customers, facilitating clear understanding of their warranties'' scope and limitations.
  • Enhanced customer satisfaction by efficiently managing warranty claims and providing timely solutions.

Online Teacher

VIPKID International
12.2017 - 03.2020
  • Developed engaging online lesson plans utilizing multimedia tools to enhance student learning experiences.
  • Implemented assessment strategies to evaluate student progress and adapt instructional techniques accordingly.
  • Facilitated virtual classrooms, promoting interaction and collaboration among students through discussion forums and group activities.
  • Fostered strong relationships with students, showing empathy and providing support to promote their emotional well-being alongside academic success.
  • Provided constructive feedback on assignments, enabling students to grow in their critical thinking skills and achieve higher levels of comprehension.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
  • Adapted teaching methods and materials to meet students' varying needs.

Dance Studio Assistant

Dancer’s Gallery
11.2017 - 02.2019
  • Assisted in scheduling and coordinating classes, ensuring optimal studio utilization.
  • Maintained inventory of supplies and equipment, supporting seamless daily operations.
  • Developed and implemented administrative processes to enhance overall studio efficiency.
  • Collaborated with instructors to prepare lesson plans and instructional materials.
  • Increased efficiency during busy periods by multitasking effectively under pressure.
  • Improved overall studio organization by implementing effective storage solutions and labels.
  • Provided administrative support, including scheduling appointments, answering phones, and managing email correspondence.

Preschool Teacher

Primrose Private School
08.2015 - 07.2017
  • Developed and implemented engaging lesson plans to foster cognitive and social development.
  • Created a safe, nurturing classroom environment that encouraged exploration and curiosity.
  • Collaborated with parents to support children's learning and address developmental needs.
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained accurate records of each child's progress throughout the year using various documentation methods such as portfolios or tracking sheets.
  • Developed innovative activities to engage young children in learning process.

Front Desk Receptionist

Lifetime Athletic Club
04.2010 - 07.2014
  • Managed front desk operations, ensuring smooth check-in and check-out processes for members and guests.
  • Coordinated member inquiries, providing accurate information about services, classes, and facility amenities.
  • Implemented scheduling systems to optimize appointment bookings for personal training and group classes.
  • Assisted in maintaining a clean and welcoming reception area, enhancing overall member experience.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.

Education

Bachelor of Arts - Behavioral Psychology

Fairleigh Dickinson University
Madison, NJ
05-2009

High School Diploma -

Governor Livingston Highschool
Berkeley Heights, NJ
06-2004

Skills

  • Microsoft office
  • Scheduling and calendar management
  • Record keeping
  • Accounts payable and receivable
  • Claim processing
  • Customer service
  • Relationship building
  • Teamwork and collaboration

Languages

Spanish
Native or Bilingual

Timeline

Warranty Coordinator

AC Quality Electric
06.2019 - Current

Online Teacher

VIPKID International
12.2017 - 03.2020

Dance Studio Assistant

Dancer’s Gallery
11.2017 - 02.2019

Preschool Teacher

Primrose Private School
08.2015 - 07.2017

Front Desk Receptionist

Lifetime Athletic Club
04.2010 - 07.2014

Bachelor of Arts - Behavioral Psychology

Fairleigh Dickinson University

High School Diploma -

Governor Livingston Highschool

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Natalia Blanco