Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natalia Burke

Hanover,MD

Summary

Pharmacy Technician who is highly experienced, motivated and talented in customer service, with excellent listening and communication skills. A persuasive communicator with personable style in interacting with all levels of management and clients. Excellent in problem solving and negotiating. Can make independent decisions with minimal assistance within guidelines. Rapidly adapts to any change in situational interactions in a calm professional manner. Is well-versed in different health insurance, copay savings programs and medication manufacturers.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Inventory auditor

DHL
03.2023 - 11.2023
  • GMP documentation for both inbound and outbound freight and for ensuring all product is free of damage and infestation and production code dates are properly recorded
  • Ensure the quantity, quality, labeling, and addressing of orders corresponds to customer specifications or other requirements.

Remote Program Support Specialist

Iqvia (Cynet Systems)
01.2021 - 01.2023
  • Primary point of contact for pharmacies, medical professionals and patients to investigate issues and provide knowledgeable responses to resolve customer concerns
  • Responsible for fielding requests such as card activation, program eligibility, explanation of program benefits, and explanation/troubleshooting of submission rejection
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

Pharmacy Technician

Walmart Pharmacy
10.2020 - 08.2021
  • Stocked, labeled and inventoried products and materials including O.C/ control substance medication to keep accurate records in accordance with FDA, GMP, and ISO
  • Assisted pharmacists with data entry and filling prescriptions for customers
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Remote Call Center Representative

Maximus (Symphony Placements)
11.2019 - 01.2021
  • Answered an average of 60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information to help consumers enroll into dental insurance and private or state health insurance
  • Assessed personal and medical information to determine health benefits, identify service needs, and resolve issues
  • Follow through on all critical interdepartmental escalations to increase customer retention rates.

Pharmacy Technician (Call Center)

Remedi Senior Care
08.2018 - 11.2019
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Set up and modified patient profiles by updating the computer system in DocuTrack and Framework to include current information such as medications, insurance details, and generate prescription/STAT orders deliveries
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.

Pharmacy Technician

Walmart Pharmacy
05.2015 - 08.2018
  • Stocked, labeled and inventoried products and materials including O.C/ control substance medication to keep accurate records in accordance with FDA, GMP, and ISO
  • Assisted pharmacists with data entry and filling prescriptions for customers
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Education

No Degree - Strategic Communications

Morgan State University
Baltimore, MD

High School Diploma -

Carver Vo-Tech High School
06.2014

Skills

  • Pharmacy Technician
  • Customer Service
  • Problem Solving
  • Insurance Verification
  • Medical Terminology
  • HIPAA
  • Data Entry
  • Typing 60 wpm
  • Triage
  • GMP
  • Microsoft Office Word
  • Excel

Certification

CPhT - Certified Pharmacy Technician

Timeline

Inventory auditor

DHL
03.2023 - 11.2023

Remote Program Support Specialist

Iqvia (Cynet Systems)
01.2021 - 01.2023

Pharmacy Technician

Walmart Pharmacy
10.2020 - 08.2021

Remote Call Center Representative

Maximus (Symphony Placements)
11.2019 - 01.2021

Pharmacy Technician (Call Center)

Remedi Senior Care
08.2018 - 11.2019

Pharmacy Technician

Walmart Pharmacy
05.2015 - 08.2018

No Degree - Strategic Communications

Morgan State University

High School Diploma -

Carver Vo-Tech High School

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Natalia Burke