Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natalia Burrola

Fort Worth,TX

Summary

Dynamic Quality Assurance Analyst with a proven track record at GWFG Golden West Food Group, excelling in issue resolution and user acceptance testing. Adept at mentoring teams and implementing quality processes, I enhance operational efficiency while fostering a collaborative environment. Committed to delivering exceptional results through data analysis and effective communication.

Overview

4
4
years of professional experience

Work History

Quality Assurance Analyst

GWFG Golden West Food Group
01.2025 - 05.2025
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Bagged items securely to minimize breakages and reduce losses.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Collaborated with team members to maintain a positive work environment and boost employee morale.
  • Retrieved items for customers and verified prices.
  • Answered questions about store policies and addressed customer concerns.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
  • Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.

Cashier Assistant

McCallisters Deli
08.2024 - 11.2024

  • Contributed to the ongoing improvement of campus safety procedures through active participation in staff meetings and training sessions.
  • Assisted in maintaining a secure environment for students and staff through vigilant observation of school entrances and exits.
  • Aided in emergency response efforts by participating in drills and ensuring that proper procedures were followed.
  • Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
  • Trained new cashier team members in customer service and money handling processes.
  • Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
  • Contributed to increased sales by offering relevant product suggestions during checkout interactions.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Monitored store for suspicious activity and reported security concerns for prompt action.
  • Managed lines effectively by directing customers to open registers or assisting them with self-checkout machines as needed.
  • Updated product displays to attract customer attention and encourage purchases.
  • Increased store loyalty by engaging customers with friendly and helpful service.
  • Enhanced customer checkout experience by providing efficient and accurate transaction processing.
  • Maintained accurate cash drawer through careful cash handling and reconciliation processes.
  • Reduced transaction errors by attentively scanning items and entering data.
  • Ensured compliance with health and safety regulations, creating safe shopping environment.
  • Supported inventory audits, contributing to accurate stock levels and loss prevention.
  • Maintained clean and organized checkout area, contributing to positive shopping environment.
  • Assisted in inventory management, ensuring product availability and store neatness.
  • Improved team morale, leading by example and supporting coworkers during peak hours.
  • Enhanced store security by identifying and reporting suspicious activities.
  • Collaborated with sales team to identify and promote high-demand products.
  • Facilitated smooth shift changes by thoroughly communicating with incoming and outgoing staff.
  • Streamlined transaction times with effective cash handling and scanning techniques.
  • Resolved customer complaints with patience and professionalism, maintaining store reputation.
  • Promoted store specials and loyalty programs to customers, enhancing sales and repeat business.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.

School Monitor

Idea Rio Vista School
08.2022 - 05.2023
  • Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
  • Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Backed up classroom teachers by supervising students in classes, at recess or during special activities.
  • Logged monitoring activities and notable incidents for school administrators.
  • Enforced school district guidelines with students across classes and levels.
  • Supervised cafeteria periods for different ages and maintained order.
  • Flexed between different school areas based on current needs.
  • Supported behavior control strategies with implementation of district-approved techniques.
  • Developed professional relationships with teachers and school administrators to integrate into team and best serve students.
  • Conferred with parents about student behaviors and answered questions.
  • Shared bus duty responsibilities at morning drop-off and afternoon pick-up.
  • Fostered a sense of community within the school by actively participating in extracurricular activities such as sports games or club meetings.
  • Contributed to a welcoming and inclusive school atmosphere by fostering respectful interactions between students, staff, and visitors.
  • Assisted in creating safe evacuation plans for emergencies, leading to a well-prepared student body during drills and actual incidents.
  • Promoted positive behavior among students by enforcing school rules and addressing disciplinary issues promptly.
  • Enhanced parent involvement in school activities by serving as a reliable point of contact for information and updates.
  • Encouraged student responsibility for their own actions through mentoring programs or one-on-one discussions about behavioral expectations.
  • Facilitated the smooth functioning of daily school operations by assisting with traffic control during drop-off and pick-up times.
  • Streamlined administrative processes by providing support during special events like parent-teacher conferences or open houses.
  • Maintained accurate records of incidents involving student discipline or safety concerns to inform administrators'' decision-making processes.

Cashier Assistant

Food City
08.2021 - 10.2021
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Bagged items securely to minimize breakages and reduce losses.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Collaborated with team members to maintain a positive work environment and boost employee morale.
  • Retrieved items for customers and verified prices.
  • Answered questions about store policies and addressed customer concerns.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
  • Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.

Education

Bachelor Of Applied Arts - Forensic Science

Strayer University
Fort Worth, TX

Associate Of Applied Arts - Criminal Justice

El Paso Community College
El Paso, TX
05.2023

High School Diploma - Law Enforcement

Socorro High School
El Paso, TX
06.2021

Skills

  • Quality assurance
  • Quality processes
  • Data analysis
  • Mentoring and training
  • Issue resolution
  • Quality assurance controls
  • Root-cause analysis
  • User acceptance testing
  • Deductive reasoning
  • Call monitoring
  • Test planning
  • Technical analysis

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Quality Assurance Analyst

GWFG Golden West Food Group
01.2025 - 05.2025

Cashier Assistant

McCallisters Deli
08.2024 - 11.2024

School Monitor

Idea Rio Vista School
08.2022 - 05.2023

Cashier Assistant

Food City
08.2021 - 10.2021

Bachelor Of Applied Arts - Forensic Science

Strayer University

Associate Of Applied Arts - Criminal Justice

El Paso Community College

High School Diploma - Law Enforcement

Socorro High School

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Natalia Burrola