Natalia Cancel
T-Mobile
Chicago,IL
15
years of professional experience
Experienced business leader with a history of delivering outstanding results in a competitive sales environment. Demonstrated ability to motivate and inspire sales teams to consistently achieve and exceed sales targets. Proficient in developing and executing comprehensive sales plans, driving revenue growth and market expansion. Strong leadership and coaching skills enable me to effectively train and develop sales representatives to maximize their potential. Exceptional relationship-building skills allow me to establish and maintain long-term partnerships with key clients, resulting in increased sales and customer satisfaction.
Work History
Illinois Market Development Pillar Lead
1 Year 5 Months- I developed the comprehensive market development curriculum, played a pivotal role in pioneering the market development strategy, and conducted multiple development sessions within the market where I presented the material. My contributions include a structured learning framework, leading strategic initiatives to define the pathway for market growth and development, and engaging with market teams through presentations and training sessions to ensure effective implementation of the curriculum.
Retail Store Manager /Retail Associate Manager/ Sales Representative
14 Years 7 Months- As a top 20% performing Retail store manager at T-Mobile, I excel in driving operational excellence, achieving sales targets, and fostering an inclusive team environment. My leadership style emphasizes influence and development, motivating my team to achieve exceptional customer service and consistently exceed performance goals. Through strategic planning, team training, and feedback mechanisms, I cultivate a collaborative and growth-oriented workplace. My commitment to continuous improvement and innovation ensures sustained store growth and profitability, contributing significantly to our overall success.
Interim Sr. Manager
3 Months- As a Sr. Manager for frontline at T-Mobile, I oversaw the day-to-day operations to ensure high-quality customer service, compliance, and implemented strategies to improve customer satisfaction and operational efficiency, and led a team of frontline employees through mentoring and performance evaluations. I collaborated with other departments to align operations with business goals, monitored performance metrics to identify areas for improvement, and oversaw training programs to ensure employees were well-equipped for customer interactions. Additionally, I successfully grew the business by increasing value-added feature % and drove continuous improvement.
Interim Operations Manager
2 Months- As an operations manager at T-Mobile, I played a vital role in ensuring the smooth functioning of operations, driving customer satisfaction, and contributing to the company's overall success in the highly competitive telecommunications industry. Compliance and Risk Management: Ensuring compliance with regulatory requirements and company policies. I was responsible for implementing risk management strategies and ensuring that all operations adhere to legal and ethical standards. Sales and Marketing Support: Worked closely with sales and marketing teams to develop strategies and initiatives to increase market share and drive sales. This included analyzing sales data and identifying opportunities for growth. Process Improvement: Identifying areas for process improvement and implementing changes to increase efficiency and reduce costs. This included analyzing data, streamlining workflows, and implementing new technologies or systems.
Asset Protection Advocate
- The national AP Advocate program is designed to expose selected candidates in areas of operational field support, safety awareness, compliance, and communication. The goal is to drive additional subject matter expert support for the field and offer participants the opportunity to evaluate their interest in the Asset Protection field.
Education
- Business
- General Education
- Pharmacy
Skills
Seasoned in windows
excel and several other web-based programs
Able to create clear and concise reports and presentations
Customer Service Excellence
Strategic Planning and Execution
Analytical and Critical Thinking
Curriculum Development & Training
Influential Leadership
Leadership & Team Management
Operational Management
Project Management
Performance Management
Financial & Business Acumen
Timeline
Illinois Market Development Pillar Lead
T-Mobile
01.2025 - CurrentRead More
Interim Sr. Manager
T-Mobile
06.2024 - 09.2024Read More
Interim Operations Manager
T-Mobile
06.2023 - 08.2023Read More
Asset Protection Advocate
T-Mobile
03.2023 - 01.2023Read More
Retail Store Manager /Retail Associate Manager/ Sales Representative
T-Mobile
11.2011 - CurrentRead More
Robert Morris University
from Pharmacy
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Wilbur Wright College
from General Education
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Ashford University
from Business
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