Natalia Carattini
The Bronx,NY
Summary
I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I'm also an hardworking and passionate worker with strong organizational skills eager to secure entry-level management experience. Ready to help team achieve company goals. I'm currently seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Chef
CxRA
06.2023 - 02.2024
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Collaborated with staff members to create meals for large banquets.
Sales Associate
Victoria's Secret & PINK
09.2022 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Barista Supervisor
Amorino Gelato
10.2017 - 05.2023
- Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
- Contributed to an increase in repeat business by consistently delivering exceptional customer service experiences.
- Enhanced customer satisfaction by efficiently managing and delegating tasks to barista team members.
- Streamlined employee scheduling, resulting in reduced labor costs without sacrificing service levels.
- Addressed customer concerns promptly and professionally, resolving issues while maintaining high levels of satisfaction among patrons.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Created new training guidelines, and provided staff orientation and training.
- Increased overall store performance by implementing effective inventory control measures.
- Maintained a clean and safe work environment by enforcing strict adherence to health and safety guidelines.
- Fostered positive team morale by providing ongoing support, feedback, and recognition for staff achievements.
- Designed and adjusted work schedules to meet business demands.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Boosted sales through the development and promotion of seasonal specialty beverages.
- Maintained accurate records of inventory levels using tracking systems for efficient reordering processes.
- Assisted in the hiring process, contributing to the selection of highly skilled baristas for the team.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and growth opportunities.
- Ensured consistent product quality by regularly monitoring and adjusting brewing procedures.
Delivery Station Warehouse Worker
Amazon
11.2021 - 07.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 50lbs pounds.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Teaching Assistant
Around The Clock Daycare – Harlem, NY
07.2016 - 07.2017
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Completed daily reports on attendance and disciplinary performance.
Education
High School Diploma -
Vanguard High School
New York, NY06.2021
Skills
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
- Verbal Communication
Certification
- Certification: Food Handler Card
Languages
Spanish
Native or Bilingual
Timeline
Chef
CxRA
06.2023 - 02.2024
Sales Associate
Victoria's Secret & PINK
09.2022 - 11.2023
Delivery Station Warehouse Worker
Amazon
11.2021 - 07.2022
Barista Supervisor
Amorino Gelato
10.2017 - 05.2023
Teaching Assistant
Around The Clock Daycare – Harlem, NY
07.2016 - 07.2017
High School Diploma -
Vanguard High School
- Certification: Food Handler Card
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