Natalia Cardenal
Wimauma,FL
Summary
Dynamic Customer Service Representative with a proven track record at Walmart Super Center, excelling in complaint resolution and customer relations. Recognized for enhancing team productivity and optimizing operational efficiency. Skilled in data entry and conflict mediation, delivering exceptional service while fostering positive client relationships and promoting sales initiatives.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative/Front End Cashier
Walmart Super Center
06.2023 - Current
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to rapid change.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Created and maintained detailed database to develop promotional sales.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Approached every question or concern with calm and level-headed approach.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved accounting, service and delivery concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Sumner High School
Riverview, FL05-2024
Skills
- Scheduling
- Account updating
- Complaint resolution
- De-escalation techniques
- Credit adjustments
- Multi-task management
- Problem-solving
- Technical support
- Customer service
- Time management
- Promotional support
- Positive and professional
- Customer consulting
- Call center procedures
- Technical troubleshooting
- Data entry
- Order fulfillment
- Customer relations
- Punctuality and reliability
- Tracking complaints
- Multitasking and organization
- Complaint handling
- Service standard compliance
- Data collection
- Reading comprehension
- Refunds processing
- Conflict mediation
- Client relations
- Call escalation
- Research
- Product promotion
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative/Front End Cashier
Walmart Super Center
06.2023 - Current
High School Diploma -
Sumner High School
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