Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalia Carrillo

San Angelo,TX

Summary

Accomplished in streamlining referral processes at Shannon Medical Center, I excel in patient scheduling and providing unparalleled customer service. With expertise in medical terminology and a knack for enhancing patient experiences, my approach has significantly improved department efficiency, maintaining low error rates. My background also includes robust skills in Microsoft Office and a commitment to operational excellence.

Overview

7
7
years of professional experience

Work History

Referral Coordinator

Shannon Medical Center
08.2024 - Current

Highly organized and detail-oriented Referral Coordinator with a proven track record of efficiently managing patient referrals and providing exceptional customer service. Experienced in streamlining administrative processes to ensure a smooth and successful referral process while simultaneously keeping our percentages for the department as low as possible.

Doctor’s Technician

Stanton Optical
02.2023 - 04.2025

They take measurements and diagnostic images of the eye with highly specialized equipment, conduct the eye exam and assist in sales or repair of glasses brought in.

Customer Care Representative

Target
08.2018 - 12.2021

Highly organized and detail-oriented Referral Coordinator with a proven track record of efficiently managing patient referrals and providing exceptional customer service. Experienced in streamlining administrative processes to ensure a smooth and successful referral process while simultaneously keeping our percentages for the department as low as possible.

Patient Experience Specialist

Shannon Medical Center
08.2023 - 08.2024

Assist patients in problem solving potential issues related to the health care system, financial or social barriers while organizing patient information, ensuring complete and accurate registration, and providing appropriate clinical data to specialists in Otolaryngology department.

Operations Lead

Sephora
08.2022 - 02.2023

Overseeing Order Fulfillment: Oversee the order fulfillment process, ensuring accuracy and excellent service. Managing Inventory: Oversee inventory management, ensuring a well-stocked store. Supervising Store Maintenance: Supervise store maintenance, ensuring a clean and smoothly operating store.

Customer Service Representative

CBRE
01.2022 - 09.2022

Creating both emergency and non emergency work orders for companies worldwide to their local businesses for maintenance. Document all customer calls, inquiries, and actions, and follow up with customers after a solution has been presented. Escalate customers inquiries to the appropriate department when needed.

Education

Health & Human Science -

Texas Tech University
Lubbock, TX

Skills

  • Pre-authorizations
  • Insurance Verification
  • Medical Terminology
  • Patient Scheduling
  • EPIC user
  • Call Center
  • Customer Service
  • Medical Terminology
  • Scheduling
  • Microsoft office

Timeline

Referral Coordinator

Shannon Medical Center
08.2024 - Current

Patient Experience Specialist

Shannon Medical Center
08.2023 - 08.2024

Doctor’s Technician

Stanton Optical
02.2023 - 04.2025

Operations Lead

Sephora
08.2022 - 02.2023

Customer Service Representative

CBRE
01.2022 - 09.2022

Customer Care Representative

Target
08.2018 - 12.2021

Health & Human Science -

Texas Tech University
Natalia Carrillo