Summary
Overview
Work History
Education
Skills
Languages
Honor Society
Timeline
Generic

Natalia Cerqueira

Citrus Heights,CA

Summary

Dynamic professional with extensive experience in customer service at retail and restaurant industries, excelling in problem-solving and effective communication. Proven ability to enhance guest experiences and drive sales through teamwork and strategic engagement. CPR trained and adept at multitasking, consistently achieving goals while maintaining a positive atmosphere in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Private Nanny

Care.com Inc
El Dorado Hills, CA
12.2024 - Current
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Using problem-solving skills to anticipate potential issues before they arise.
  • Establishing trust through consistent communication with both parents and kids.
  • Engaging in age-appropriate activities like reading stories or playing games.
  • Monitoring sleep schedules and adjusting accordingly if needed.
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Remaining alert at all times while caring for multiple children simultaneously.

Host

The Original Mels Diner
Folsom, CA
02.2024 - Current
  • Greeted guests upon arrival and provided them with menus.
  • Checked identification for guests who appeared under age 21.
  • Assisted servers in seating guests by escorting them to their tables.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Processed payments from customers using a POS system.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Provided customers with accurate wait times and monitored waiting list.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Managed incoming calls during busy shifts.
  • Provided excellent customer service by anticipating customer needs.
  • Accommodated guests with children and special needs to promote comfortable dining experience.

Sales Associate

Calvin Klein
Folsom, CA
06.2022 - 03.2024
  • Greeted customers and provided exceptional customer service.
  • Tracked sales performance metrics to identify trends in market place.
  • Organized stockroom shelves according to size, color or style.
  • Assisted customers with product selection, sizing and styling.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Demonstrated product features and benefits for customers' needs.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Adhered to company initiatives and achieved established goals.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Worked with fellow sales team members to achieve group targets.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Restaurant Busser

Hacienda Real Restaurant
Folsom, CA
03.2023 - 06.2023
  • Reset tables in a timely manner with clean silverware, napkins and condiments.
  • Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
  • Communicated with kitchen staff regarding any special orders or requests from guests.
  • Assisted with restocking supplies such as straws, cups, plates and utensils.
  • Cleaned spills immediately using appropriate cleaning solutions ensuring safety protocols were followed.
  • Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
  • Provided assistance to other employees when needed during peak business hours.

Restaurant Hostess

Hacienda Del Rio
Folsom, CA
07.2022 - 10.2022
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Managed reservations, waitlists, and special requests for large parties.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Greeted guests and sat customers at tables or in waiting areas.

Education

Associate of Arts - Psychology

Folsom Lake College
Folsom, CA
05-2026

Skills

  • Customer service
  • Team collaboration
  • CPR training
  • Effective communication
  • Problem-solving
  • Goal oriented
  • Sales strategies
  • Multitasking proficiency

Languages

Portuguese
Native/ Bilingual
Spanish
Professional

Honor Society

  • Member of Phi Theta Kappa Honor Society

Timeline

Private Nanny

Care.com Inc
12.2024 - Current

Host

The Original Mels Diner
02.2024 - Current

Restaurant Busser

Hacienda Real Restaurant
03.2023 - 06.2023

Restaurant Hostess

Hacienda Del Rio
07.2022 - 10.2022

Sales Associate

Calvin Klein
06.2022 - 03.2024

Associate of Arts - Psychology

Folsom Lake College

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