Natalia Chan

• Delivered accurate data entry, management, and reporting support to cross-functional teams, ensuring high data integrity and accessibility.
• Managed documentation workflows using Adobe Acrobat and proprietary systems to support compliance and efficiency.
• Partnered with internal departments to streamline operations, resolve data discrepancies, and improve reporting accuracy.
• Diagnosed and resolved technical issues by referencing manuals, conducting user consultations, and running system diagnostics.
• Proactively identified and corrected data inconsistencies, maintaining database quality and reliability.
• Worked closely with stakeholders to gather reporting requirements, translating them into actionable insights and dashboards.
• Continued professional development through technical manuals, webinars, and industry seminars to stay current on system tools and best practices.

Key Skills: Data Accuracy, Process Improvement, Technical Troubleshooting, Adobe Acrobat, Reporting & Analytics, Cross-Team Communication

• Completed unit and regression tests on software and individual modules.
• Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
• Analyzed user feedback to identify areas for software enhancements and increased usability.
• Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
• Developed process improvements to enhance overall data quality.
• Provided feedback on usability and suggest improvements to the product design teams.
• Reviewed software release notes prior to production deployment to verify accuracy of changes implemented.

• Led end-to-end recruitment processes, including sourcing, screening, and onboarding candidates for technical and corporate roles.
• Conducted exit interviews and managed offboarding documentation to ensure compliance and accurate recordkeeping.
• Performed thorough background and reference checks as part of pre-employment verification.
• Provided strategic recommendations to improve recruitment workflows and optimize hiring outcomes.
• Partnered closely with hiring managers to refine interview techniques and identify top-tier candidates aligned with business needs.
• Maintained consistent communication with applicants and stakeholders throughout the recruitment lifecycle to ensure a seamless experience.
• Utilized various HR and productivity tools (e.g., Workday, ServiceNow, Microsoft Office Suite) to enhance process efficiency and support data-driven decisions.
• Demonstrated adaptability in learning and applying new software platforms and case management systems to support HR functions effectively.