Natalia Cintron

• Manage a caseload of clients, providing ongoing case management, service coordination, and support to obtain and maintain permanent housing.
• Conduct daily in-person field outreach and home visits with unhoused and housed clients.
• Advocate for clients by coordinating with landlords, property managers, and partner service providers.
• Build and maintain positive, collaborative relationships with landlords to support successful housing placements.
• Provide linkage, case management, and transportation to housing resources and community supports based on client goals and interests.
• Complete Resolution Services Department documentation and submit financial assistance requests as needed.
• Collaborate with the finance team to ensure accurate and timely submission of required documents such as W-9s and rental paperwork.
• Develop individualized service plans, outlining client goals and steps to support housing stability and overall well-being.

• Conducted client assessments to identify individual needs and determine appropriate services and interventions.
• Documented case notes and provided services during every client interaction to ensure continuity of care.
• Engaged potential clients in the field, offering food bags, hygiene kits, and information on local resources based on their immediate needs.
• Assisted clients in securing placement in emergency shelters and accessing crisis services.
• Facilitated connections to community resources, including healthcare, benefits, and supportive programs.
• Supported clients in navigating housing applications, eligibility requirements, and referral processes.
• Completed VI-SPDAT assessments to assist clients in being matched to appropriate housing programs.
• Advocated for clients to ensure access to services, fair treatment, and individualized support.
• Supported community care events by completing intakes and escorting clients to the appropriate service areas.

• Managed a caseload of 40 clients, providing comprehensive case management and service coordination.
• Ensured accurate and timely case documentation in compliance with program policies and reporting requirements.
• Worked both independently and collaboratively to develop creative, client-centered solutions that support goal achievement.
• Conducted intake assessments and developed individualized service plans addressing housing, income, medical, mental health, substance use, and other support needs.
• Submitted client referrals through the CSIP system to secure daily access to shelter placements.

• Enhanced client satisfaction by coordinating daily salon operations effectively.
• Optimized staff availability through efficient appointment scheduling with management software.
• Maintained adequate stock levels by assisting in inventory management processes.
• Trained new staff to ensure consistent service delivery and customer satisfaction.
• Managed incoming calls and inquiries to provide prompt assistance to clients.

• Enhanced communication by updating clients on court filings and deadlines.
• Processed and distributed scanned court documents to relevant personnel efficiently.
• Managed incoming calls, directing inquiries to appropriate departments promptly.
• Protected confidentiality of sensitive legal documents and client information consistently.
• Supported administrative functions, including office supplies management and correspondence handling.