Natalia Cook
Atlanta,GA
Summary
Proven Retail Sales Associate with a track record of enhancing customer satisfaction and boosting sales, notably at Firestone Auto Care. Skilled in customer service and upselling strategies, I excel in creating positive engagements and meeting sales goals. Demonstrated ability to work flexibly in team environments, driving revenue with a keen eye for detail and product knowledge.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Firestone Auto Care
12.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Front Office Agent
Delta Air Lines, Inc
02.2022 - 09.2022
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Implemented a system to track lost-and-found items more effectively, increasing the return rate of lost belongings to their rightful owners.
- Assisted in revenue management strategies by analyzing booking patterns and implementing pricing adjustments accordingly.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
- Developed strong relationships with local businesses to provide personalized recommendations for dining or activities based on guest preferences.
- Assisted in the creation of promotional materials, driving increased bookings during off-peak seasons.
Retail Sales Associate
Autozone
06.2019 - 12.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
High School Diploma -
Rockdale County Highschool
Conyers, GA05-2018
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Customer assistance
- Time management
- Flexible schedule
- Product knowledge
- Phone etiquette
- FLUENT IN [LANGUAGE]
- Policy and procedure adherence
- Display setup
- Order processing
- Brand representation
- Upselling strategies
- Sales goals attainment
- Fashion sense
- Cross-selling techniques
- Product demonstrations
- Regulatory compliance
- Promotional events
- Verbal and written communication
- Customer follow-up
- Friendly and outgoing
- Email marketing
- Event coordination
- Visual display arrangement
- Point of sale systems
- Sales goal achievement
- Attention to detail
- Team cooperation
- Flexible hours
- Goal driven
- Positive customer engagement
Timeline
Retail Sales Associate
Firestone Auto Care
12.2022 - Current
Front Office Agent
Delta Air Lines, Inc
02.2022 - 09.2022
Retail Sales Associate
Autozone
06.2019 - 12.2021
High School Diploma -
Rockdale County Highschool
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