Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Natalia Cortes

Tavares,FL

Summary

Reliable and versatile team member with a strong background in customer service, food operations, safety enforcement, and staff supervision. Skilled in fast-paced environments with a focus on guest satisfaction, efficiency, and safety. Previous and current certifications include CPR, Bloodborne Pathogens (BBP), food safety, and metal detection. Specifically proficient in communication, leadership, problem-solving, staff training, and managing store operations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Ride Attendant

Universal Orlando
Orlando, FL
08.2023 - Current
  • Ensure exceptional guest service while interacting with thousands of guests daily, maintaining high-energy and welcoming presence.
  • Prioritize efficiency and capacity, ensuring ride cycles are consistent, lines move quickly, and guest flow meets operational benchmarks.
  • Rotate through multiple safety positions, such as platform operations, load/unload zones, merge points, and ADA assistance and proficient in metal detection screening and locker system operations

Aquatic Attractions Lifeguard

Universal Orlando
Orlando, FL
02.2022 - 08.2023
  • Delivered informative, guest-focused interactions to help visitors feel safe and confident while having fun.
  • Participated in monthly training courses to maintain skill proficiency and recertification standards.
  • Maintained constant surveillance of pool or body of water to be able to react to emergencies appropriately.

Shift Leader

Marco's Pizza
Eustis, FL
05.2020 - 06.2022
  • Supervised staff on duty, balanced tills, assisted with inventory management, and managed shift operations.
  • Maintained food safety compliance, prepped and labeled items, and ensured cleanliness and quality standards were met.
  • Trained and mentored new employees on food prep, safety procedures, and customer service protocols.

Education

High School Diploma -

Mount Dora High School
Mount Dora, FL
05-2022

Associate of Arts - Business

Seminole State College of Florida
Sanford, FL

Skills

  • Guest Relations & Conflict Resolution
  • Team Leadership & Staff Training
  • Hospitality Operations
  • Lifeguard & Emergency Response
  • Communication & Interpersonal Skills
  • Time & Stress Management
  • Safety Compliance & Risk Mitigation

Certification

  • First Aid/CPR
  • Bloodborne Pathogens (BBP)
  • Food Safety Certified

References

References available upon request.

Timeline

Ride Attendant

Universal Orlando
08.2023 - Current

Aquatic Attractions Lifeguard

Universal Orlando
02.2022 - 08.2023

Shift Leader

Marco's Pizza
05.2020 - 06.2022

High School Diploma -

Mount Dora High School

Associate of Arts - Business

Seminole State College of Florida

Similar Profiles

CREATE PROFILE