Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Natalia Cusani

Auburndale,FL

Summary

Dedicated and customer-focused professional with extensive experience in veterinary care and management. Eager to contribute to a dynamic team dedicated to delivering exceptional service and enhancing the overall experience for clients and their beloved pets. Demonstrated expertise in providing top-notch care, managing operations, and ensuring the highest standards of animal welfare. Proven ability to build strong relationships with clients, effectively communicate medical information, and collaborate with a diverse team to achieve optimal outcomes. Committed to staying up-to-date with the latest advancements in veterinary medicine and continuously improving skills to provide the best possible care.

Overview

8
8
years of professional experience

Work History

Practice Manager

Banfield Pet Hospital
02.2024 - Current
  • - Oversee daily operations of the practice, ensuring efficient workflow and high-quality patient care
  • - Develop and implement staff training and development programs to enhance team performance
  • - Manage inventory and supply levels, ensuring that all necessary materials are available for clinical operations
  • - Analyze financial reports and implement strategies to meet revenue goals and improve profitability
  • - Foster a positive workplace culture through effective communication and team-building activities
  • - Address client concerns promptly and effectively, ensuring satisfaction and loyalty
  • - Collaborate with veterinarians and staff to optimize patient care and operational processes

Shift Lead

Banfield Pet Hospital
05.2023 - 02.2024
  • - Assist and provide support in all areas of the hospital, ensuring leadership is available to support associates and clients
  • - Maximize productivity and profitability by offering leadership support to hospital staff
  • - Prioritize daily duties and exercise good judgment to maintain hospital efficiency
  • - Guide clients with instructions regarding invoices and prescriptions as recommended by veterinarians
  • - Maintain clean and sterile treatment areas, ensuring compliance with safety protocols
  • - Collaborate with the practice manager to foster team growth, accountability, and appreciation

Lead Technician

Hamlin Animal Hospital
01.2022 - 05.2023
  • - Developed and implemented training programs for staff
  • - Initiated projects to enhance revenue, efficiency, and client engagement
  • - Managed staff schedules and assignments, considering workload and equipment availability
  • - Coordinated work activities and conducted monthly training sessions
  • - Oversaw pharmacy operations, ensuring inventory levels were maintained

Veterinary Assistant

Banfield Pet Hospital
02.2017 - 01.2022
  • - Assisted veterinarians in examining patients and restraining animals for further examinations
  • - Maintained cleanliness of kennels and treatment areas to control disease spread
  • - Communicated with clients regarding pet health and treatment recommendations
  • - Performed laboratory tests and assisted with procedures, including anesthesia monitoring

Education

High School Diploma - undefined

Freedom High School
05.2015

Skills

  • - Proficient in practice management, including staff supervision, training, and performance evaluations
  • - Strong financial acumen, including budget management and revenue analysis
  • - Exceptional time management, organizational skills, problem-solving, and attention to detail
  • - Excellent interpersonal skills, ensuring positive customer interactions and team collaboration
  • - Proficient in Microsoft Word, PowerPoint, Cornerstone, Clean Canvas, and Pet Wear
  • - Fluent in English and Spanish
  • - Experienced in handling high call volumes (80 calls daily) and managing patient data
  • Schedule management
  • Workflow management
  • Employee performance
  • New hire training
  • Staff development
  • Budget oversight
  • Supplies ordering
  • Marketing
  • Policy development
  • Performance metrics
  • Client consulting

Accomplishments

    As a dedicated and results-driven team member at a leading veterinary company, I successfully drove growth and improvement in key metrics, resulting in a significant enhancement of our hospital's overall performance. Within a span of less than a year, I contributed to elevating our hospital's ranking from 905th to within the top 300 out of 1,035 hospitals in the company.

    Key Highlights

  • Revenue Growth: | played a crucial role in achieving a remarkable 28% profit gross, solidifying our position as one of the top-performing hospitals in the company.
  • Ranking Improvement:Through my efforts, our hospital's ranking improved by dramatically, moving from 905th to within the top 300, demonstrating a significant increase in our overall performance by 66.8% over all improvement.

Timeline

Practice Manager

Banfield Pet Hospital
02.2024 - Current

Shift Lead

Banfield Pet Hospital
05.2023 - 02.2024

Lead Technician

Hamlin Animal Hospital
01.2022 - 05.2023

Veterinary Assistant

Banfield Pet Hospital
02.2017 - 01.2022

High School Diploma - undefined

Freedom High School

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Natalia Cusani