Natalia Dapena
Melbourne
Summary
Customer-focused professional with expertise in client relationship management, operational efficiency, and executive support. Adept at streamlining processes, handling high-level administrative tasks, and enhancing customer success through strategic communication and problem-solving. Proven ability to foster strong stakeholder relationships, optimize CRM workflows, and drive client satisfaction in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Business Development Representative
Vertice
01.2024 - 07.2024
- Built and managed a robust pipeline through proactive outreach via phone, email, and LinkedIn.
- Utilized HubSpot CRM to track client interactions, maintain data integrity, and forecast sales.
- Provided personalized follow-ups post-client meetings, ensuring timely support and resource sharing.
- Contributed to revenue growth by consistently exceeding sales activity targets.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Opened over 6 new accounts, hitting my target for the quater.
Development Manager
Econ Films
09.2023 - 12.2023
- Identified and converted potential clients through strategic outreach.
- Maintained accurate client records and streamlined sales processes for efficiency.
- Designed and implemented business strategies to maximize sales opportunities.
- Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership stakeholders.
Customer Development Representative
WP Engine
03.2022 - 09.2023
- Managed inbound and outbound sales inquiries, maintaining detailed CRM records.
- Assisted in training new team members, fostering a collaborative work environment.
- Developed a $150,000 pipeline in closed revenue, consistently exceeding targets.
- Achieved promotion within six months due to exceptional performance.
- Demonstrated strong problem-solving skills when faced with challenging situations, ultimately achieving positive outcomes for both the company and the client.
- Negotiated favorable contract terms for clients, ensuring long-lasting partnerships built on trust and mutual satisfaction.
- Used latest information systems and business analytical tools to support decision-making.
Executive Assistant to the Managing Director
JMW Solicitors
10.2020 - 09.2022
- Enhanced office efficiency through meticulous organization and prioritization of tasks.
- Organized special events and conferences, coordinating logistics from venue selection to attendee registration with great attention to detail.
- Managed travel arrangements, anticipating needs and addressing potential issues proactively to ensure smooth trips for the Managing Director.
- Safeguarded sensitive information by implementing strict confidentiality protocols and secure filing systems.
- Facilitated seamless internal and external communications, supporting company-wide initiatives.
- Streamlined recruitment processes, managing candidate inquiries and onboarding materials.
- Processed financial statements, invoices, and expense reports with accuracy.
Merchandising Assistant
M&S
11.2019 - 10.2020
- Analysed sales trends, presenting weekly updates to Merchandising Head and enhancing business decision- making process
- Handled requests and queries from 32 outlets across the nation efficiently while maintaining excellent customer service standards
- Successfully managed pricing and distribution of products in 32 nationwide stores with a keen eye for detail and accuracy
- Conducted impactful training sessions that equipped Store Managers with policy understanding and streamlined ways of working
Education
Bachelor of Science - Biology
Newcastle University
Newcastle Upon Tyne09-2018
Skills
- Customer Success & Account Management
- CRM Management (HubSpot, Salesforce)
- Executive Support & Stakeholder Engagement
- Project Coordination & Operational Efficiency
- Sales Outreach & Business Development
- Market Research & Data Analysis
- Event & Calendar Management
Timeline
Business Development Representative
Vertice
01.2024 - 07.2024
Development Manager
Econ Films
09.2023 - 12.2023
Customer Development Representative
WP Engine
03.2022 - 09.2023
Executive Assistant to the Managing Director
JMW Solicitors
10.2020 - 09.2022
Merchandising Assistant
M&S
11.2019 - 10.2020
Bachelor of Science - Biology
Newcastle University
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