Natalia Da Silva Lima
Philadelphia,PA
Summary
Focused, globally experienced, and academically driven individual seeking transfer admission into Drexel University’s dual program in Supply Chain Operations and MBA in Business Management. Eager to bring a blend of cross-cultural exposure, aviation discipline, and administrative insight to contribute meaningfully to academic and extracurricular spheres. Actively pursuing scholarship opportunities to maximize impact and academic contribution.
Overview
9
9
years of professional experience
Work History
Au Pair
Cultural Care
Villanova, Pennsylvania
05.2021 - 05.2022
● Provided full-time childcare for two children, coordinating daily routines, creative activities, and emotional support.
● Assisted in managing household logistics, contributing to a smooth and organized family environment.
● Enhanced English fluency and cultural understanding through direct immersion in American family life.
● Demonstrated independence and strong adaptability in a cross-cultural, high-responsibility role.
Flight Attendant
Azul Airline
Campinas, Sao Paulo
01.2020 - 01.2021
● Delivered exceptional in-flight customer service and maintained passenger safety in alignment with international aviation protocols.
● Guided passengers through safety procedures and ensured comfort across domestic and international routes.
● Managed high-pressure situations with professionalism, especially during turbulence and minor emergencies.
● Collaborated with crew teams to optimize service delivery and flight operations.
Administrative Intern
Caixa Economica Federal Bank
Campo novo do Parecis, Mato grosso
01.2013 - 12.2013
● Supported financial and administrative staff in handling client files, loan documentation, and data entry.
● Organized housing dossiers and processed high volumes of internal records for archiving.
● Interfaced with clients, providing general information and supporting service desk operations.
● Completed government-sponsored internship through youth employment initiative.
Education
Bachelor of Science - Business Management
Wilmington University
New Castle, DE09-2028
Some College (No Degree) - Fly Attendent
Fly Eagle
Maringa09-2019
High School Diploma -
Eurico Gaspar Dutra
Navirai12-2014
Skills
- Cross-cultural Communication
- Time Management
- Organizational Skills
- Problem Solving
- Attention to Detail
- Team Collaboration
- Leadership and Initiative
- Bilingual: English/Portuguese
Leadership, Projects & Extracurricular Involvement
● Led a multicultural support group among au pairs in Pennsylvania, helping newcomers adapt culturally and socially.
● Organized peer-led English language practice sessions for non-native speakers, improving communication skills across groups.
● Developed an informal logistics and schedule system for a host family’s children, streamlining transportation and routines.
● Participated in intercollegiate business case discussions at Wilmington University, focusing on operations strategy
Volunteer Experience
● Volunteered at local food banks and clothing drives in Pennsylvania as part of community integration program. ● Supported church-based youth mentorship events during holidays, contributing as a logistics and activity volunteer.
● Translated documents and assisted Portuguese-speaking families during community registration events in Brazil.
Languages
English
Professional
Portuguese
Native/ Bilingual
Spanish
Limited
Technical & Business Tools
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Forms)
- Slack, Trello, Zoom
- Customer Service & CRM Tools (Basic)
Timeline
Au Pair
Cultural Care
05.2021 - 05.2022
Flight Attendant
Azul Airline
01.2020 - 01.2021
Administrative Intern
Caixa Economica Federal Bank
01.2013 - 12.2013
Bachelor of Science - Business Management
Wilmington University
Some College (No Degree) - Fly Attendent
Fly Eagle
High School Diploma -
Eurico Gaspar Dutra
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