Natalia De La Cruz

• Maintained and prioritized to-do-list and followed up to complete tasks on-time.
• Streamlined branch operations by computerizing activities, managing customer communications, scheduling and tracking records and documents.
• Educated staff on organizational mission and goals to help employees achieve success.
• Coached staff on daily performance.
• Conducted scorecard analysis with Branch manager to improve daily operations and help increase revenue.
• Detail-oriented, organized and ability to multi-task with an ability to follow policies, procedures, and regulatory banking requirements.
• Support the Branch Manager with all aspects of branch operations, including loss control, compliance and audit standards

A leading retail provider of different financial services, and one of the largest, fastest growing and most distinguished organizations in the check cashing industry.

Some of my responsibilities as an Assistant Manager were:

• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Increased sales by driving operational efficiencies and building excellent customer rapport.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Temporary services in catering to different types of events throughout the whole Metroplex.

• Prepared dining room for special upcoming functions by decorating and generating special group menus.
• Collaborated with kitchen to inform customers of wait times and answer questions about food.
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
• Informed servers of newly seated parties for speedy service.