Natalia De Leon
Lehigh Acres,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Westbay golf club
10.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
Food Runner
Westbay golf club
12.2022 - Current
- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
- Greeted and welcomed customers as they arrived at the restaurant.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Ensured that all orders were correct before leaving the kitchen area.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Provided assistance with clearing plates from tables after meals were completed.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Responded promptly to customer inquiries and requests for additional items or services.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Assisted in training new staff members on restaurant operations and procedures.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Double-checked meals placed in window against customer tickets for accuracy.
US Army
US Army Reserve
01.2022 - Current
- Coordinated large-scale logistics operations, ensuring the timely and efficient movement of personnel, vehicles, and cargo across various transportation methods (air, land, sea).
- Maintained compliance with relevant laws and regulations governing transport operations.
- Collaborated in the development of transportation routes aimed at reducing overall costs.
- Recorded and managed transportation operations information with precision.
Education
Bachelor of Science - Exercise Physiology
Ave Maria University
Immokalee, FL05-2022
Skills
- Verbal Communication
- Flexible and Adaptable
- Calm Under Pressure
- Conflict Resolution
- Teamwork and Collaboration
- Decision-Making
- Organizational Skills
- Time Management
- Supervision and leadership
- Customer Service
- Food Running
Accomplishments
- Army achievement medal
- Certificate of achievement as class leader
Certification
Cyber Awareness
Languages
Spanish
Native or Bilingual
Timeline
Server
Westbay golf club
10.2023 - Current
Food Runner
Westbay golf club
12.2022 - Current
US Army
US Army Reserve
01.2022 - Current
Bachelor of Science - Exercise Physiology
Ave Maria University
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