Natalia Diaz
Stockton,CA
Summary
Hardworking Pre Law student currently majoring in Economics while also working towards earning a Real Estate License. I want to expand my knowledge by earning new experience and meeting new people to build relationships for a bright future.
Overview
2
2
years of professional experience
Work History
Sales Associate
Skyzone
Stockton , CA
11.2023 - 05.2024
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Maintained records related to sales for store management.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Analyzed customer feedback data to recommend improvements in service quality.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
Office Assistant - Internship
Hammer Head Security
Stockton , CA
01.2023 - 03.2024
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Maintained an organized filing system of paper documents and electronic files.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Organized and scheduled meetings and appointments for management.
- Maintained confidentiality of sensitive information and documents.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
Barista
Starbucks
Stockton, CA
10.2022 - 04.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Memorized official and off-menu coffee and tea preparations.
- Utilized POS system to receive and process customer payments.
- Prepared and served hot or cold beverages.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
Education
Associate of Arts - Economics
San Joaquin Delta College
Stockton, CA05-2025
High School Diploma -
Robotics Academy
Lodi, CA05-2023
Skills
- Analytical and Critical Thinking
- Multitasking and prioritization
- Relationship Building
- File Organization
- Proofreading documents
- Payment Processing
- Valid Driver's License
- Scheduling Meetings
- Report Analysis
- 50 wpm Typing Speed
- Documentation And Reporting
- Strategic Planning
- Strong Problem Solver
- Call handling
- Data Entry
- Customer Service
- Business Administration
- Task Prioritization
- Adaptability
- Problem-solving aptitude
- Reliability
- Excellent Communication
- Time management abilities
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Sales Associate
Skyzone
11.2023 - 05.2024
Office Assistant - Internship
Hammer Head Security
01.2023 - 03.2024
Barista
Starbucks
10.2022 - 04.2023
Associate of Arts - Economics
San Joaquin Delta College
High School Diploma -
Robotics Academy
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