Natalia Diaz
Davie
Summary
Enthusiastic cosmetologist with strong customer service experience, exceptional communication skills, and a passion for hair color and beauty. Known for creating welcoming guest experiences, maintaining clean and professional salon environments, and supporting high volume teams with reliability and positivity. Adept at shampooing, conditioning, blowouts, toning, product education, and personalized consultations. Excited to grow into a Madison Reed Licensed Colorist role by mastering color theory, product knowledge, and behind-the-chair application skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensed Insurance Sales Agent
DH Insurance Group
01.2024 - Current
- Deliver personalized Medicare solutions for eligible individuals by assessing unique healthcare needs and ensuring provider compatibility.
- Adhere to CMS regulations, completing compliant sales appointments and enrollments.
- Provide ongoing client support to ensure satisfaction and an exceptional client retention rate.
- Complete annual recertifications with leading carriers, including Humana, UHC, Cigna, Devoted, Aetna, Anthem BCBS, and WellCare to stay knowledgeable on products and benefits.
Salon Receptionist/Coordinator
Yanka's Hair Extensions
10.2022 - 01.2024
- Managed appointment scheduling and maintained organized booking system.
- Assisted clients with inquiries, providing exceptional customer service.
- Prepared and maintained salon reception area for optimal client experience.
- Collaborated with stylists to coordinate services and enhance workflow efficiency.
- Accurately provide hair extension price estimates by reviewing client photos and descriptions via text, factoring in extension method desired, desired look, and the client’s current hair length and thickness.
Salon Receptionist/Stylist Assistant
Foil Hair Studio
10.2021 - 06.2022
- Provided guest services including shampooing, conditioning, scalp massage, and styling support.
- Conducted professional consultations, in person and over the phone, supporting clients in identifying the right services for their needs.
- Promoted retail products and service add-ons.
- Maintained salon cleanliness.
- Assisted stylists during peak hours, ensuring smooth and efficient guest flow.
Education
Cosmetology License -
Douglas J Institute Aveda
Grand Rapids, MI11-2019
High School Diploma -
Grandville High School
Grandville, MI05-2014
Skills
- Shampooing & Conditioning
- Blowouts & Finishing Services
- Toner & Treatment Application
- Guest Consultations & Product Education
- Retail & Membership Sales
- Team Collaboration / Support
- Point-of-Sale Systems
- Cleanliness & Organization
- Fast-Paced Salon Operations
- Bilingual
- Effective time management and organizational skills
- Active listening and strong interpersonal abilities
- Over 10 years of customer service experience
Certification
Cosmetology License, License Number: CL1322642
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Licensed Insurance Sales Agent
DH Insurance Group
01.2024 - Current
Salon Receptionist/Coordinator
Yanka's Hair Extensions
10.2022 - 01.2024
Salon Receptionist/Stylist Assistant
Foil Hair Studio
10.2021 - 06.2022
Cosmetology License -
Douglas J Institute Aveda
High School Diploma -
Grandville High School