Natalia Dozal
Summary
Dedicated, caring, and compassionate Student Nurse well-versed in nursing fundamentals, patient centered care, and interprofessional collaboration. Noted for attention to detail, work ethic, and team mindedness. Eager to build upon success in delivering superior care to multiple patients in hospital or clinical setting.
Overview
19
19
years of professional experience
Work History
Student Registered Nurse
Memorial Hermann/St Lukes/Methodist/HCA Hospitals
08.2022 - Current
- Worked alongside experienced nursing professionals to learn and apply new procedures.
- Administered direct patient centered care utilizing nursing process and therapeutic communication techniques to facilitate patient's optimum level of wellness.
- Built rapport with patients and members of patients' support systems.
- Multimodal medication administration
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Monitored patient reactions after administering medications and IV therapies.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Facilitated patient discharge by providing instructions for home care and follow-up care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws
- Utilized Electronic Medical Records (EMR) systems (EPIC and CARE4) to record patient data.
Infusion Billing Specialist/Medical Assistant II
GI Alliance
08.2004 - 10.2022
- Infusion Billing Specialist II:
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate authorizations for high cost infusion therapy.
- Analyzed and processed clinical documentation to submit for benefit investigation and prior authorization.
- Enrolled clients in pharmaceutical patient assistance programs and submitted documentation for reimbursement.
- Provided excellent customer service to clients when responding to concerns or questions regarding account payments and outstanding balances.
- Identified, researched, and resolved billing discrepancies and issues to enable accurate and timely billing to enhance patient/client satisfaction.
- Processed payment via telephone, in person, and software programs with focus on accuracy and efficiency.
- Oriented and trained new staff on proper procedures and policies.
- Medical Assistant II:
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Obtained client medical history, medication information, symptoms, allergies, and vital signs in preparation for physician consultation or in-office procedures.
- Distributed prescribed sample pharmaceuticals and submitted prescriptions and refills to pharmacy.
- Coordinated diagnostic testing, lab, and procedures as ordered in office and/or appropriate facility.
- Educated patients on medications, procedures, and care plan instructions.
- Prepared and administered ordered IV medication and fluid therapies under physician supervision.
- Answered patient telephone calls and emails to offer resolution to medical concerns or direct to physician.
- Managed inventory, expiration logs to maintain current tracking documentation on sample pharmaceuticals and intravenous medications.
- Oriented and trained new staff on proper procedures and policies.
- Ordered medical supplies, sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including form completion, filing, organizing, and scanning documents.
Education
Associate of Applied Science - Nursing
Lone Star College System CyFair
Cypress, TX12.2023
Medical Administrative Assistant Certification
Texas School of Business
Houston, TX04.1996
High School Diploma -
South Houston High School
Pasadena, TX05.1991
Skills
- Patient Centered Care, Education, and Critical Thinking
- Multimodal Medication Administration
- Intravenous Cannulation and Venipuncture
- Emergency Response CPR Certified
- EMR Systems, Patient Records, HIPPA Guidelines
- Clinic Setting Applications
- Adaptable, Dependable, and Flexible
- Leadership, Teamwork, and Interprofessional Collaboration
- Work Planning, Prioritization, and Conflict Resolution
- Payor Procedures, Financial Counseling, and Account Maintenance
- Managed Care Electronic Verification, Prior Authorization, and Referral Coordination
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Student Registered Nurse
Memorial Hermann/St Lukes/Methodist/HCA Hospitals
08.2022 - Current
Infusion Billing Specialist/Medical Assistant II
GI Alliance
08.2004 - 10.2022
Associate of Applied Science - Nursing
Lone Star College System CyFair
Medical Administrative Assistant Certification
Texas School of Business
High School Diploma -
South Houston High School
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