Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalia Duran

Alamogordo ,NM

Summary

Dynamic professional with extensive experience in inventory management and customer service at Speedway Gas Station. Proven track record in team leadership and employee training, enhancing operational efficiency and boosting sales through effective visual merchandising. Adept at resolving issues and fostering positive customer relations in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Speedway Gas Station
Alamogordo, NM
04.2024 - 01.2025
  • Assisted in daily store operations and maintained efficient workflow.
  • Managed inventory levels and organized stock for easy access.
  • Trained new employees on customer service standards and store policies.
  • Implemented promotional displays to boost product visibility and sales.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Coordinated with vendors to secure product availability at competitive prices.

Cook

IHOP
Alamogordo, NM
08.2023 - 12.2023
  • Prepared meals according to IHOP's recipes and quality standards.
  • Maintained cleanliness and organization of kitchen and food preparation areas.
  • Assisted in inventory management and restocked supplies as needed.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Operated kitchen equipment, including grills, fryers, and ovens safely and efficiently.
  • Carried pans and trays of food to and from work stations, stove, and refrigerator.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.

Assistant Manager

Dollar General Store
Alamogordo, NM
08.2018 - 10.2023
  • Assisted in daily operations and ensured team alignment with company goals.
  • Coordinated staff schedules and managed resource allocation effectively.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Analyzed workflow processes and suggested improvements for efficiency.
  • Developed training materials to enhance team knowledge and skills.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

CSR, Sales

TLC Associates
Alamogordo, NM
07.2017 - 01.2018
  • Assisted customers with product inquiries and order placements.
  • Resolved customer complaints efficiently and professionally.
  • Responded promptly to all incoming sales inquiries from potential customers.
  • Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
  • Adhered strictly to company policies and procedures while handling customer queries and requests.
  • Performed account maintenance duties such as updating customer information in CRM system.
  • Maintained up-to-date knowledge of company products and services in order to provide accurate information to customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Some College (No Degree) - Accounting And Finance

DeVry University
Iowa Falls, IA

Skills

  • Inventory management
  • Customer service
  • Team leadership
  • Visual merchandising
  • Employee training
  • Order Placing
  • Inventory Analysis
  • Store opening and closing
  • Upselling and cross selling
  • Customer relations
  • Time management
  • Issue resolution
  • POS systems operations
  • Database management
  • Shift scheduling
  • Records management

Timeline

Assistant Store Manager

Speedway Gas Station
04.2024 - 01.2025

Cook

IHOP
08.2023 - 12.2023

Assistant Manager

Dollar General Store
08.2018 - 10.2023

CSR, Sales

TLC Associates
07.2017 - 01.2018

Some College (No Degree) - Accounting And Finance

DeVry University

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