Summary
Overview
Work History
Education
Skills
Timeline
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Natalia Dyer

Palm Bay,Florida

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Cashier

Don&K Supermarket
04.2019 - 10.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Customer Service Representative

Advanced Call Center Technologies, ACT
08.2018 - 05.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

Associate of Arts - General Studies

Eastern Florida State College
Cocoa, FL
05.2023

Skills

  • Active Listening
  • Microsoft Office
  • Customer Service
  • Patient Care and Confidentiality
  • Time Management

Timeline

Cashier

Don&K Supermarket
04.2019 - 10.2020

Customer Service Representative

Advanced Call Center Technologies, ACT
08.2018 - 05.2019

Associate of Arts - General Studies

Eastern Florida State College

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