Summary
Overview
Work History
Education
Skills
Timeline
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Natalia Elam

Newport News

Summary

Demonstrated multitasking, interpersonal communication, and conflict-resolution abilities. Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.

Overview

5
5
years of professional experience

Work History

Sales Representative

Elite Jewelers
04.2020 - 08.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Host

Cheddar's Scratch Kitchen
07.2021 - 12.2021
  • Checked the seating area and the restrooms to make sure they were clean every [Timeframe]
  • Informed servers of newly seated parties for quick service
  • Worked with the kitchen to keep customers informed about wait times and to answer questions about the food
  • Maintained open communication with the kitchen team to assess cooking times, avoid worker overload, and minimize customer dissatisfaction
  • Assisted servers, food runners, and bussers in making sure the dining area was ready for each and every guest
  • Gathered information about the size of the guests' party, led them to their seats, offered menus, and [Action]
  • Assisted front-of-house and back-of-house staff with event planning and execution to ensure maximum guest satisfaction
  • Oversaw the dining area with natural leadership abilities and organizational strategies focused on balancing guest and business needs

Server

Cheddar's Scratch Kitchen
12.2021 - 08.2023
  • Was frequently complimented by customers for going above and beyond my normal responsibilities
  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
  • Replenished food and other supplies, including paper products and canned goods to keep the pantry well-stocked during busy periods
  • Kept a high level of cleanliness and sanitation
  • Increased sales from $[Number] to $[Number] by upselling [Product] to customers
  • Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
  • Kept the tables clean and tidy with tableware, glassware, silverware, and linens

Verizon Sales Associate

Victra Verizon
12.2023 - 01.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

High School - undefined

Woodside High School
Newport News, VA
01.2022

Skills

  • Customer service
  • Communication skills
  • Stocking and replenishing
  • Business Strategy

Timeline

Verizon Sales Associate

Victra Verizon
12.2023 - 01.2025

Server

Cheddar's Scratch Kitchen
12.2021 - 08.2023

Host

Cheddar's Scratch Kitchen
07.2021 - 12.2021

Sales Representative

Elite Jewelers
04.2020 - 08.2022

High School - undefined

Woodside High School

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Natalia Elam