Summary
Overview
Work History
Education
Skills
Timeline
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Natalia Espina

Bluffton,SC

Summary

Proactive and bilingual Hospitality Worker, adept in elevating guest experiences through exceptional customer service and problem-solving skills. Achieved significant improvements in guest satisfaction and retention by streamlining processes and effectively resolving complaints. Collaborates seamlessly with teams, showcasing dependability and a positive attitude in fast-paced settings.

Overview

21
21
years of professional experience

Work History

Hospitality Worker

My Self
03.2004 - Current
  • Rentals and residential cleaning
  • Performed general cleaning by sweeping , vacuuming and mopping floors, dusting furnitures , wipe and disinfectant all surfaces, bathrooms, kitchens, cleaning washing dishes and emptying trash; laundry and replacing for cleaning linens. Restocking for amenities in case for rental cleaning.
  • Perform off deep cleaning when the client requires.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Resolved guest complaints with empathy and swift action, preventing negative online reviews.
  • Streamlined check-in process, reducing wait times and elevating guest first impressions.
  • Adapted to diverse customer needs, providing personalized service that exceeded expectations.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.

Kitchen Helper, Prep Food, Dishwasher, Cleaning

Tíos Latin American Restaurant
09.2019 - 01.2020
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
  • Promoted teamwork within the kitchen staff by actively collaborating on group projects and consistently providing support where needed.
  • Optimized workflow in the kitchen by effectively juggling multiple responsibilities under high-pressure situations, resulting in smooth operations.
  • Ensured compliance with health regulations by maintaining proper food handling techniques and sanitation procedures during all tasks.
  • Expedited food service by efficiently assembling dishes according to presentation standards, enhancing overall dining experience.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Followed recipes and chef instructions to prepare food correctly.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Transported food items from storage areas to kitchen for prepping.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Plated and presented food following chef requirements.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Stocked and rotated food items according to expiration dates.
  • Maintained composure and work quality while under stress.
  • Assisted in setting up and breaking down kitchen stations.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
  • Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
  • Stepped into additional roles during busy times to boost coverage of important stations.

Retail Sales Associate

Island Republic
01.2015 - 08.2015
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Bachelor Of Education -

Normal Tomás Godoy Cruz
Mendoza, Argentina

Skills

  • Bilingual Communication (English/Spanish)
  • Friendly, Positive attitude
  • Customer Service
  • Team work and collaboration
  • Problem-solving
  • Fast learning
  • Dependable and responsible
  • Flexible and adaptable
  • Attention to detail
  • Multitasking
  • Organizational skills
  • Creative skills

Timeline

Kitchen Helper, Prep Food, Dishwasher, Cleaning

Tíos Latin American Restaurant
09.2019 - 01.2020

Retail Sales Associate

Island Republic
01.2015 - 08.2015

Hospitality Worker

My Self
03.2004 - Current

Bachelor Of Education -

Normal Tomás Godoy Cruz

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Natalia Espina