Natalia Espino
Ocala
Summary
Dynamic professional with strong leadership and communication skills in the hospitality industry. Experienced in managing daily operations and fostering guest relationships, leading to improved service standards and enhanced customer experiences.
Overview
1
1
year of professional experience
Work History
Head Hostess
Mallory Country Club
ocala
08.2025 - 12.2025
- Developed efficient reservation systems to streamline guest seating and reduce wait times.
- Enhanced guest experience by personalizing interactions based on preferences and feedback.
- Managed daily operations of the hostess team to maintain high service standards.
- Assisted in creating promotional materials to highlight special menu items and events.
- Facilitated communication between management and staff to align service goals.
- Actively engaged with guests to foster a welcoming atmosphere upon arrival.
- Evaluated reservation data to identify trends and optimize seating arrangements.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Assisted with seating arrangements for large groups and special occasions.
Restaurant Hostess
Mimi's Cafe
Ocala
09.2024 - 06.2025
- Welcomed guests with friendly demeanor, ensuring a positive first impression.
- Organized dining area efficiently to optimize seating and guest flow.
- Coordinated reservations and managed waitlists to enhance customer satisfaction.
- Handled customer inquiries and provided information on menu items and specials.
- Maintained cleanliness and organization of entrance and waiting areas.
- Executed table assignments based on guest preferences and server availability.
- Engaged with guests during waiting periods to enhance their experience.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
Education
Bachelor of Arts - International Relations
Keiser Univeristy
Miami, FL05-2029
Skills
- Critical thinking
- Time management
- Communication skills
- Reservation coordination
- Guest engagement
- Upselling
- Phone etiquette
- Ordering procedures
- Customer service expertise
- Reservation planning
- Strong leadership
Languages
Spanish
Full Professional
Timeline
Head Hostess
Mallory Country Club
08.2025 - 12.2025
Restaurant Hostess
Mimi's Cafe
09.2024 - 06.2025
Bachelor of Arts - International Relations
Keiser Univeristy