Natalia Espino

. Served as the first point of contact for members and guests in a professional country club environment.

. Managed incoming phone calls, reservations, waitlist, and guest inquiries.

. Coordinated scheduling and seating using POS and reservation systems.

. Resolved member concerns and provided high-level customer service.

. Processed payments and maintained accurate transaction records.

.Communicated with management and service teams to support daily operations.

• Trained and mentored junior hosts in customer service standards and operational procedures.

. Greeted guests and served as the first point of contact.

. Managed waitlists and reservations in a fast-paced environment.

. Answered phone calls and provided accurate information about guests.

. Assisted with scheduling and coordinating guest flow.

Maintained a professional and welcoming front desk area.

. Supported team members to ensure smooth daily operations.