Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NATALIA FAKTOR

West Chester,Pennsylvania

Summary

Highly communicative professional with more than 15 years of expertise working for high-end hotel chains. Team player with the ability to provide exceptional guest service. Experience in hotel management positions at luxury resorts delivering high levels of customer satisfaction. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Food Service Worker

Coach Tomato
06.2023 - Current
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.

Food Preparation Worker

Lenape Pizza
03.2020 - 12.2022
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Packaged and stored food products following proper handling and preservation methods.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Cleaned and maintained work areas, equipment and utensils.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Seasoned and cooked food according to recipes or personal judgment and experience.

Hotel Manager

RIO PROFI
02.2013 - 03.2020
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Oversaw day-to-day operations of brand new, [Number]-room hotel with staff of [Number] employees.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
  • Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Provided services efficiently and with high level of accuracy.
  • Increased customer service ratings through personable service.
  • Provided exceptional service and assistance to guests upon check-in.
  • Promoted hotel brand by incorporating [Type] program, resulting in [Number]% increase in new business.
  • Developed departmental objectives, work schedules, budgets and policies.
  • Answered customer telephone calls promptly and appropriately.
  • Accommodated guests' requests for [Request] and [Request].
  • Collaborated with maintenance and housekeeping to achieve [Result].
  • Improved customer service ratings through [Action].

Office Manager

IVENGO
01.2008 - 03.2013
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Completed bi-weekly payroll for [Number] employees.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Arranged corporate and office conferences for company employees and guests.
  • Performed billing, collection and reporting functions for office generating over $[Number] annually.
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Constructed new payment systems for online orders to optimize website shopping and boost sales.
  • Developed standard operating procedures for all administrative employees.

Education

BACHELOR - Engineering Technology

TEXTILE INSTITUTE
Ivanovo Russia
06.1989

Skills

  • Policy and procedure adherence
  • Knife Use
  • Cooking Procedures
  • Food Preparation
  • Sauce and Dressing Creation
  • Salad Creation
  • Cleaning and Sanitation
  • Proper Storage Procedures
  • Working Quickly
  • Vegetable and Fruit Preparation
  • Team Oriented
  • Dishwasher Operation
  • Sauce and Soup Cooking
  • Multitasking

Languages

Russian
Native or Bilingual
English
Limited Working

Timeline

Food Service Worker

Coach Tomato
06.2023 - Current

Food Preparation Worker

Lenape Pizza
03.2020 - 12.2022

Hotel Manager

RIO PROFI
02.2013 - 03.2020

Office Manager

IVENGO
01.2008 - 03.2013

BACHELOR - Engineering Technology

TEXTILE INSTITUTE

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NATALIA FAKTOR