Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natalia Fitzgerald

Fairhaven,Massachusetts

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dependable food runner successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

3
3
years of professional experience

Work History

Hostess

Bocca
08.2022 - Current
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Food Runner

Carmines At Candle Works
07.2022 - 09.2022
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Ensured timely refilling of beverages and removal of used dishes, enhancing the overall dining experience for guests.

Cashier

Lebanese Pita Pocket
09.2021 - 06.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Hostess

Travelers Ale House
04.2021 - 08.2021
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Developed rapport with regular patrons, fostering a sense of community within the establishment.

Education

Pre Med

Bristol Community College
New Bedford, MA

High School Diploma -

Fairhaven High School
Fairhaven, MA
06.2023

Skills

  • Customer Service
  • Guest Complaint Resolution
  • Guest Engagement
  • Complaint Handling
  • Reservations Management
  • Food Running
  • Server Support
  • Cleaning and Sanitation
  • Guest Seating
  • Safe Food Handling
  • Table Bussing
  • Payment Processing
  • Greeting guests
  • Detail-oriented
  • Phone etiquette
  • Active listening
  • Positive attitude
  • Effective multitasking
  • Adaptability
  • Excellent organization
  • Patience and empathy
  • Time management
  • Exceptional communication
  • Warm and Friendly
  • Flexible and Adaptable
  • Attention to Detail
  • Customer-Oriented
  • Team Player

Languages

English

Timeline

Hostess

Bocca
08.2022 - Current

Food Runner

Carmines At Candle Works
07.2022 - 09.2022

Cashier

Lebanese Pita Pocket
09.2021 - 06.2022

Hostess

Travelers Ale House
04.2021 - 08.2021

Pre Med

Bristol Community College

High School Diploma -

Fairhaven High School

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Natalia Fitzgerald