Natalia Flores
El Paso
Summary
Bilingual in English and Spanish, with a proven track record as a dependable team member possessing exceptional customer service and communication skills. Adept at thriving in fast-paced environments while efficiently managing multiple tasks, assisting customers, and maintaining organized records. Committed to delivering high-quality support and fostering positive relationships to ensure customer satisfaction at every interaction. A proactive problem-solver dedicated to contributing to team success and enhancing operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Maintenance Crew Member
GECU
El Paso, TX
01.2024 - Current
- Maintained clean and organized work environments in a professional office setting
- Responded to staff requests and ensured timely completion of tasks
- Followed safety procedures and maintained compliance with workplace standards
- Assisted with organization of supplies and storage areas
- Maintained cleanliness and sanitation of assigned areas, ensuring adherence to safety protocols.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
Retail Sales Associate Worker
Restaurant Depot
El Paso, TX
11.2024 - 04.2026
- Assisted customers in product selection, providing knowledgeable recommendations to enhance shopping experience.
- Maintained organized merchandise displays, ensuring compliance with company standards and visual guidelines.
- Collaborated with team members to streamline inventory management processes, improving stock availability and accuracy.
- Organized stockroom to optimize inventory management and accessibility.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Managed front desk operations, ensuring exceptional customer service and satisfaction.
Crew Team Member
Taco Cabana
Round Rock, TX
05.2023 - 08.2023
- Provided friendly customer service and assisted customers in English and Spanish
- Handled payments, processed transactions, and operated POS systems
- Answered customer questions and resolved issues efficiently
- Maintained organized and clean front counter area
- Multitasked in high-volume environment while ensuring accuracy
Concessions Worker
UTEP
El Paso, TX
06.2022 - 12.2022
- Assisted customers with purchases and answered questions
- Operated cash register and processed payments accurately
- Maintained organized inventory and restocked items as needed
- Ensured clean and safe environment following health regulations
Education
Bachelor's Degree - Sociology
University of New Mexico-Main Campus
Las Cruces, NM05-2026
High School Diploma - undefined
JM Hanks High School
El Paso, TX06-2022
Skills
- Effective organizational skills
- Customer service
- Time management
- Phone communication
- Computer skills
- Cash handling - Cash handling experience (1-2 years)
- Payment processing
- Multitasking
- Bilingual
- Cleaning procedures
- Attention to detail
- Cleaning and sanitizing
- Retail store operations
- Stocking supplies and retail products
Certification
- Food Handler Certification
- Driver's License
Languages
Bilingual
Spanish
English
Timeline
Retail Sales Associate Worker
Restaurant Depot
11.2024 - 04.2026
Maintenance Crew Member
GECU
01.2024 - Current
Crew Team Member
Taco Cabana
05.2023 - 08.2023
Concessions Worker
UTEP
06.2022 - 12.2022
High School Diploma - undefined
JM Hanks High School
Bachelor's Degree - Sociology
University of New Mexico-Main Campus