Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Natalia Flores

Oklahoma City,OK

Summary

Summary:

High school graduate with entrepreneurial experience as a nail technician, demonstrating exceptional interpersonal and organizational skills. Proven ability to manage client relationships, multitask effectively, and maintain a professional demeanor in fast-paced environments. Eager to leverage these skills in a receptionist role to provide excellent customer service and contribute to the smooth operation of your organization.

Overview

4
4
years of professional experience

Work History

Flogal Carriers Receptionist

Flogal Carriers LLC
03.2021 - 11.2023
  • Addressed customer concerns and complaints with empathy.
  • Maintained detailed records of sales & client payments.
  • Ensured dispatchers met arrival time stamps at route destinations.
  • Scheduled and confirmed appointments.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted visitors and provided them with assistance.

Nail Technician

Self Employed
Oklahoma City, OK
06.2020 - Current
  • In 2020, I took an entrepreneurial venture into the nail technician world. This included my full involvement and attention as I was essentially the receptionist, instructor, budget management, & customer service personnel. This strengthened my creativity, communication skills, and overall organization immensely.
  • I taught myself the best appointment scheduling to maximize efficiency and accommodate more clients per day.
  • While in high school, I would do 1 appointment after school but following graduation, my schedule increased to 3 clients per day Monday-Friday.
  • Provided excellent customer service through friendly interactions with clients.
  • Educated clients on proper nail care techniques.
  • Kept up-to-date on new trends in the industry for product offerings and design ideas.
  • Performed administrative duties such as scheduling appointments and taking payments from customers.
  • Built repeat client base to increase profits and stabilize cash flow.
  • Responded promptly to customer inquiries and complaints.
  • Maintained customer records for future reference.

Ultrasound Technologist

Mentorship
Oklahoma City, OK
02.2022 - 05.2022
  • This mentorship challenged and stimulated my brain to gain knowledge, skills, and eagerness to pursue a degree in this field.
  • During these 4 months, I attended rigorous courses that updated my knowledge of efficient practices as an ultra sound tech.
  • After learning these new practices and skills, I helped my mentor by completing 10-18 appointments quickly and efficiently.

Education

High School Diploma -

Harding Charter Preparatory High School
Oklahoma City, OK
05.2022

Skills

  • Conflict Resolution
  • Interpersonal Skills
  • Customer Retention
  • Client Relationship Building
  • Workflow Management
  • Complaint Handling
  • Escalation Management
  • Marketing
  • Financial Management

Additional Information

New Day Camp Youth Group Leader & Mentor / Oct 2021 & June 2022

  • took care of 8 children, ages 6-12 years old, for a 5-day overnight camp
  • guided them through a comprehensive curriculum that included focus care, worship, arts & crafts, waterfront sports, and therapeutic games.

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual
French
Limited

Timeline

Ultrasound Technologist

Mentorship
02.2022 - 05.2022

Flogal Carriers Receptionist

Flogal Carriers LLC
03.2021 - 11.2023

Nail Technician

Self Employed
06.2020 - Current

High School Diploma -

Harding Charter Preparatory High School

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Natalia Flores