Natalia Fredrick

- Managed and updated Excel spreadsheets to track title statuses, document processing, and client information.

- Conducted title searches and verified ownership records for real estate and vehicle transactions.

- Communicated with dealerships and DMVs to obtain and verify necessary title documents.

-Handled high volume of email correspondence, ensuring timely responses and resolution of title-related issues.

-Attended and actively participated in three meetings per week, providing updates and discussing process improvements.

-Maintained accurate daily documentation of title processing activities and submitted reports as required.

• Analyzed issues to identify troubleshooting methods needed for quick remediation.
  
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Walked individuals through basic troubleshooting tasks.
• Documented support interactions for future reference.
• Resolved issues with systems, hardware and telephones quickly and accurately.
• Wrote and reviewed tickets to request maintenance to various types of equipment.
• Submitted service tickets for equipment maintenance requests.
• Activated accounts for clients interested in new services.
• Promoted efficiency among departments with prompt resolution of system issues.
• Researched and identified solutions to technical problems.
• Used ticketing systems to manage and process support actions and requests.
• Resolved Numerous technical support inquiries per day.
• Fielded average of 60+ inbound phone calls to deliver support and remotely resolve service issues.

• Educated employees on specific QA standards and confirmed maintenance of standards.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Updated inspection journals and daily summary logs with quality-related data.
• Fixed identified issues to improve workflows.
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Promoted adherence to quality standards by educating personnel on quality control.
• Reported problems and concerns to management.
• Analyzed quality and performance data to support operational decision-making.
• Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer calls and emails to answer questions about products and services.
• Provided training and support to new associates to help provide high-quality customer service.
• Handled billing and payment issues following guidelines, resolving disputes properly.
• Kept detailed records of customer interactions to track and resolve issues quickly.