Natalia Freitas
Summary
Dedicated, personable and hard working Health Service Administration/Business Administration student seeking acceptance into the Ralph and Luci Schey Sales Centre. I believe the program will give me the skills needed to become a successful medical sales professional. I possess exceptional communication and decision making skills, as well as the ability to build relationships.
Overview
8
8
years of professional experience
Work History
Lifeguard
YMCA and Kirtland Country Club
Kirtland, Willoughby, And Eastlake, Ohio
05.2022 - Current
- Ensure swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitor safety of guests in and around swimming pool.
- Provide friendly customer service to guests and addressed concerns.
- Maintain a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitor swimmers to identify distress.
- Respond to emergency situations in a timely, efficient manner.
- Uphold hygiene standards in pool and surrounding area.
- Prevent accidents through regular equipment inspections.
- Maximize customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Improve response times by participating in lifeguard drills and training sessions.
- Learned and maintain proficiency in first responder skills such as First Aid and CPR to offer individuals care.
Theater Associate
Atlas Cinemas
Mentor, OH
03.2021 - Current
- Handle patron questions and concerns with professionalism, ensuring a positive theater going experience for all guests.
- Maintain lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Check IDs for age-restricted shows in compliance with regulations.
- Work with other staff members for smooth theater operations.
- Provide assistance to guests with special needs and help with seat accommodations.
- Welcome guests to theater with friendly demeanor and smile.
- Perform routine inspections of theaters to identify safety hazards.
- Provide exceptional customer service to promote positive movie-going experience.
- Manage multiple tasks and complete all assigned duties each shift.
- Greet customers with smile and provided friendly, knowledgeable service at the concession stand.
Volunteer
Kirtland Safety Town
Kirtland, Ohio
06.2022 - 06.2024
- Assisted with special events and programs.
- Maintained clean and neat facility to serve program needs.
- Supported engaging, fun, and smooth-running safety town by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to children and parents.
Babysitter
Family Members And Neighbors
Aurora, OH
05.2023 - 08.2023
- Played games, worked on puzzles, and read books to two young children.
- Communicated positively with children and their parents.
- Organized and cleaned home after activities by picking up toys and straightening up home.
- Maintained a clean and organized environment to ensure the well-being and safety of the children.
Pet Sitter
Neighbors House
Kirtland, Ohio
06.2017 - 08.2019
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and play activities.
- Communicated professionally with pet owners by phone and text.
Education
Health Services Administration
Ohio University
Athens, OH05-2028
High School Diploma -
Kirtland High School
Kirtland, Ohio05-2024
Skills
- Strong communicator
- Lifeguard certification
- Leadership qualities
- CPR certified
- Excellent customer service
- Strong work ethic
- Time management
- Positive attitude
Timeline
Babysitter
Family Members And Neighbors
05.2023 - 08.2023
Volunteer
Kirtland Safety Town
06.2022 - 06.2024
Lifeguard
YMCA and Kirtland Country Club
05.2022 - Current
Theater Associate
Atlas Cinemas
03.2021 - Current
Pet Sitter
Neighbors House
06.2017 - 08.2019
Health Services Administration
Ohio University
High School Diploma -
Kirtland High School