Natalia Gallegos
San Diego,CA
Summary
Meticulous accounting professional bringing 5 years of experience in strategic planning, customer relationship management, and account reconciliation. Expertise in financial data entry and record-keeping. Highly experienced and known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
6
6
years of professional experience
Work History
Bookkeeper /Administrative Assistant to the General Manager
Home2Home
San Diego, CA
10.2023 - 05.2024
- Comprehensive administrative support, including managing phone calls, emails, and correspondence.
- Maintained and processed invoices, deposits, and money logs.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Membership Sales Representative
YMCA
Chula Vista, CA
09.2021 - 12.2022
- Through diligent and professional customer service, I ensured that all mobile and on-site interactions were handled with the utmost care and attention to detail.
- Successfully transitioned existing customers onto more suitable membership plans when necessary.
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
Room Service Order Taker
Sheraton Hotel & Marina
San Diego, CA
09.2018 - 08.2022
- Improved room service efficiency by maintaining accurate records of all orders, special requests, and billing information.
- Upheld strict standards of cleanliness and hygiene while preparing meal trays, complying with all relevant food safety regulations.
- Contributed to successful hotel events by coordinating large-scale room service orders for various functions and gatherings.
- Kept track of inventory and supplies, notifying management when restocking was required to ensure seamless operation.
- Assisted in training new Room Service Order Takers, sharing best practices for delivering exceptional customer service.
Restaurant Hostess
Sheraton Hotel & Marina
San Diego, CA
01.2018 - 09.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Bachelor of Arts - Psychology
San Diego State University
San Diego, CA05.2024
Associate Degree (AA.) - Psychology
San Diego City College
12.2022
Skills
- Microsoft Office, Word, Excel, PowerPoint, Outlook, Google Calendar, Docs; Invoicing, Quickbooks
- Accounting and bookkeeping
- Advanced computer skills
- MS Office expert
- Customer Relations
- Exceptional organization
- Data Entry
References
- Yazmin Gonzalez
- Notary / Signing Agent
- Audrey Cinminelli
- Sales Counselor / Senior Living
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bookkeeper /Administrative Assistant to the General Manager
Home2Home
10.2023 - 05.2024
Membership Sales Representative
YMCA
09.2021 - 12.2022
Room Service Order Taker
Sheraton Hotel & Marina
09.2018 - 08.2022
Restaurant Hostess
Sheraton Hotel & Marina
01.2018 - 09.2020
Bachelor of Arts - Psychology
San Diego State University
Associate Degree (AA.) - Psychology
San Diego City College