NATALIA MARALDI

Results-driven professional with 6 years of experience in client relations, excelling in identifying and resolving complex billing issues. Adept at receiving and handling telephone inquiries, providing detailed explanations of claims filing processes, eligibility requirements, repayment plans, and waivers. Demonstrated expertise in conducting in-depth research and analysis to resolve discrepancies, as well as updating and editing master record information in various systems. Known for preparing comprehensive case notes, responding to customer inquiries via various communication channels, and conducting calls related to routine and non-routine issues while tracking statuses. Skilled in performing verification procedures to secure customer information and address concerns. Additionally, experienced in researching customer accounts, determining appropriate correspondence, and responding to billing questions using secure web-based messaging systems. A dedicated professional committed to delivering exceptional customer service and contributing to the overall success of the team and organization.