Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Manager
6 Columbus Hotel - Central Park
New York, NY
08.2024 - Current
Oversee daily housekeeping operations to ensure cleanliness and maintenance of guest rooms and public areas.
Inspect rooms and common areas to maintain high cleanliness and hygiene standards.
Manage inventory and ordering of cleaning supplies, linens, and guest amenities.
Supervise front desk staff, ensuring smooth check-in/out procedures.
Handle guest complaints and resolve service issues professionally.
Develop and enforce hotel policies and procedures to enhance guest satisfaction.
Monitor hotel occupancy and staffing needs, making adjustments as necessary.
Senior Sales Associate
Mulberry England
Manhattan, NY
10.2023 - 08.2024
Developed and implemented strategies to increase sales volume.
Conducted research to identify new markets and customer needs.
Analyzed market trends to determine the best product positioning.
Generated reports detailing weekly, monthly, and quarterly sales performance metrics.
Performed regular follow-up with existing clients to ensure satisfaction levels are maintained.
Collaborated with other departments to ensure smooth functioning of business operations.
Met or exceeded all goals and key performance indicators (KPIs).
Assistant Front Office Manager
Pod Brooklyn Hotel
Brooklyn, NY
03.2022 - 10.2023
Proficient in OPERA and STAYNTOUCH software
Maximized revenues and profits by eliminating inefficiencies and building customer loyalty with exceptional support.
Conducted transactions, confirming patient information and processing according to standard protocol.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Cultivated professional relationships with guests, improving customer retention through coordinated service.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Responded to and resolved guest issues or complaints.
Managed team of front desk agents, supervising personnel in issue resolution.
Education
Bachelor of Arts - Psychology
Borough of Manhattan Community College of The City University of New York
New York, NY
05.2019
Bachelor of Arts - Accounting
Baruch College of The City University of New York
New York, NY
Skills
Planning and Organization
Employee Management
Microsoft Office
Complaint Resolution
Hospitality Services
Financial Reporting
Languages
English
Native/ Bilingual
Polish
Professional
Certification
S95 Supervision of fire alarms certification - 2022
Food handlers license - 2019
Timeline
Operations Manager
6 Columbus Hotel - Central Park
08.2024 - Current
Senior Sales Associate
Mulberry England
10.2023 - 08.2024
Assistant Front Office Manager
Pod Brooklyn Hotel
03.2022 - 10.2023
Bachelor of Arts - Psychology
Borough of Manhattan Community College of The City University of New York
Bachelor of Arts - Accounting
Baruch College of The City University of New York
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