Natalia Gola
Sunnyside,United States
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Manager
6 Columbus Hotel - Central Park
New York, NY
08.2024 - Current
- Oversee daily housekeeping operations to ensure cleanliness and maintenance of guest rooms and public areas.
- Inspect rooms and common areas to maintain high cleanliness and hygiene standards.
- Manage inventory and ordering of cleaning supplies, linens, and guest amenities.
- Supervise front desk staff, ensuring smooth check-in/out procedures.
- Handle guest complaints and resolve service issues professionally.
- Develop and enforce hotel policies and procedures to enhance guest satisfaction.
- Monitor hotel occupancy and staffing needs, making adjustments as necessary.
Senior Sales Associate
Mulberry England
Manhattan, NY
10.2023 - 08.2024
- Developed and implemented strategies to increase sales volume.
- Conducted research to identify new markets and customer needs.
- Analyzed market trends to determine the best product positioning.
- Generated reports detailing weekly, monthly, and quarterly sales performance metrics.
- Performed regular follow-up with existing clients to ensure satisfaction levels are maintained.
- Collaborated with other departments to ensure smooth functioning of business operations.
- Met or exceeded all goals and key performance indicators (KPIs).
Assistant Front Office Manager
Pod Brooklyn Hotel
Brooklyn, NY
03.2022 - 10.2023
- Proficient in OPERA and STAYNTOUCH software
- Maximized revenues and profits by eliminating inefficiencies and building customer loyalty with exceptional support.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Responded to and resolved guest issues or complaints.
- Managed team of front desk agents, supervising personnel in issue resolution.
Education
Bachelor of Arts - Psychology
Borough of Manhattan Community College of The City University of New York
New York, NY05.2019
Bachelor of Arts - Accounting
Baruch College of The City University of New York
New York, NYSkills
- Planning and Organization
- Employee Management
- Microsoft Office
- Complaint Resolution
- Hospitality Services
- Financial Reporting
Languages
English
Native/ Bilingual
Polish
Professional
Certification
S95 Supervision of fire alarms certification - 2022
Food handlers license - 2019
Timeline
Operations Manager
6 Columbus Hotel - Central Park
08.2024 - Current
Senior Sales Associate
Mulberry England
10.2023 - 08.2024
Assistant Front Office Manager
Pod Brooklyn Hotel
03.2022 - 10.2023
Bachelor of Arts - Psychology
Borough of Manhattan Community College of The City University of New York
Bachelor of Arts - Accounting
Baruch College of The City University of New York
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