Natalia Granados
Homestead
Summary
To become a great asset to a company where I can utilize my communication, leadership, and organizational skills.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
13
13
years of professional experience
Work History
Receptionist /Patient Service Representative
South Florida Eye Center
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Supported company correspondence by drafting and distributing memos and emails.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Improved workflow by introducing more efficient document handling and organization practices.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Managed patient registration process, confirming data accuracy and completeness.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Entered patient demographic and insurance data into electronic medical record system.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Call Center Representative/Lead Front Desk Receptionist
Obgyn Associates Of Miami
12.2017 - 04.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Trained new personnel regarding company operations, policies and services.
Receptionist
Advance Maternal Fetal Medicine
01.2012 - 11.2016
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Supported company correspondence by drafting and distributing memos and emails.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved workflow by introducing more efficient document handling and organization practices.
Education
No Degree - Full Specialist
Beauty Schools Of America
Homestead, FL07-2016
High School Diploma -
U.S International Florida Christian Academy
Miami, FL06-2007
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Appointment scheduling
- Administrative support
- Mail handling
- Multi-line telephone operation
- Documentation and reporting
- Spreadsheet tracking
- Multitasking and prioritization
- Microsoft office
- Payment processing
- Call answering and routing
- Problem-solving
- Punctual and reliable
- Attention to detail
- Customer complaint resolution
- Records maintenance
- Documentation
- Team collaboration
- Call redirection
- Front desk operations
Languages
English
Full Professional
Slovenian
Professional Working
Timeline
Receptionist /Patient Service Representative
South Florida Eye Center
06.2023 - Current
Call Center Representative/Lead Front Desk Receptionist
Obgyn Associates Of Miami
12.2017 - 04.2020
Receptionist
Advance Maternal Fetal Medicine
01.2012 - 11.2016
No Degree - Full Specialist
Beauty Schools Of America
High School Diploma -
U.S International Florida Christian Academy
Similar Profiles
Laura Saint CharlesLaura Saint Charles
Medical Scribe at South Florida Laser Eye CenterMedical Scribe at South Florida Laser Eye Center
Milagros DelabatMilagros Delabat
Receptionist at Eye Center Of South FloridaReceptionist at Eye Center Of South Florida
Mariana PerezMariana Perez
Front Desk Receptionist at South Florida Eye Care CenterFront Desk Receptionist at South Florida Eye Care Center
Danielle BrownDanielle Brown
Correctional Sergeant at Dade Correctional InstitutionCorrectional Sergeant at Dade Correctional Institution
Aven SpellAven Spell
Babysitter at Christopher AbaunzaBabysitter at Christopher Abaunza