Natalia Grzebien
Rochester,United States
Summary
I am a seasoned Business Systems Analyst and IT Project Manager with expertise in HR Technology (Workday and SAP), CRM (Salesforce), Data Analytics (Tableau) and Site and Business Systems Projects. I excel in Data Security, Data Governance, IT Asset Management and Contracts. Skilled in requirements elicitation, data analysis, use cases, user stories, and project planning, I am proficient in SDLC and both Agile and Waterfall methodologies. Multilingual, in English and Polish, I bring strong communication, technical expertise, and leadership to drive IT projects to successful completion.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Manager, HR Technology Innovations
AVANGRID
03.2023 - 08.2024
- Acted as project manager and lead on Workday implementation project
- Created As Is and To Be Process Flows and GAP Analysis for Workday and SAP
- Validated Smart Cases for Workday to SAP integration
- Trained stakeholders and users on Workday system utilization
- Managed HR Technologies including Workday, SAP and Service Now
- Managed Relationship with multiple HR Teams and IT/Corporate Security Stakeholders
- Used written and verbal communication skills to create and deliver reports and presentations for a range of internal stakeholders (HR Technology Map and Journey)
- Recommended system design and configuration approaches to best meet current and future strategic human capital management delivery (Generative AI and Predictive Analytics research on ServiceNow platform)
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
- Established effective communication among team members for enhanced collaboration and successful project completion
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track
Project Manager, Site and Business Systems Projects
University of Rochester, Strong Memorial Hospital
11.2021 - 11.2022
- Worked directly with operations, clinical, financial and business stakeholders to understand project health, risks and issues related to site activation projects (new construction, renovations and acquisitions with IT impact)
- Monitored and executed site activation projects; IT hardware procurement and deployment, Network implementation and EMR conversion
- Translated project requests into requirements and detailed project plans with tasks, timelines, milestones, and deliverables for project team members using ServiceNow and SmartSheet
- Established strong partnerships with operational leaders and business unit subject matter experts
- Cultivated effective communication and coordination across URMC constituents for successful completion of each project milestone
- Drove results from all project team members through clear responsibility, accountability and scope expectations
- Established effective communication among team members for enhanced collaboration and successful project completion.
IT Contracts Business Analyst
L3Harris Technologies (Berean Group)
07.2021 - 11.2021
- Reviewed request and assigned available licenses in ServiceNow or procure licenses as needed
- Obtained and maintained copies of software licenses, warranties, maintenance agreements, and vendor contracts
- Ensured software serial numbers and/or other license identifiers are entered into the software asset management database and the information is up-to-date, accurate, and auditable
- Proactively reviewed vendor contracts and identified rules, obligations, and product metrics to ensure compliance with all software license agreements and software usage
- Ensured that software data is updated, and licensing rights revised as software assets are purchased, renewed, or discontinued
- Verified software deployment data by combination of discussions with business owners and software discovery tools, identifying under-deployments for potential savings and over-deployments, which require the acquisition of additional licenses
- Worked with vendors, business groups, IT and Supply Chain to analyze and resolve complex issues associated with software licensing rights
- Determined hardware and software maintenance renewal requirements, coordinating with responsible budget owners on operational requirements
- Contributed to process improvements and updates associated procedure documentation
Business Analyst
Monroe County
12.2019 - 07.2021
- Analyzed business procedures of users to develop and implement information management systems that are compatible with their IT infrastructure and future projects
- Worked closely with users to develop an understanding of their business processes and goals
- Coordinated software and hardware updates, port activation and User access creation by working closely with System Administrators, Network, Security, Developers and Field Technicians teams
- Updated software and hardware inventory in App Portfolio (MCIMS)
- Served as Information Services liaison for Public Health (Administration, Environmental, Epidemiology, Nursing Services, Special Children's Services, Medical Examiners, Mental Health Clinic), Veterans Services and Planning departments (backup coverage for Monroe Community Hospital-MCH)
- Took on Project Manager responsibilities on multiple projects; collaborated with outside vendors, County departments and Information Services team to deliver solutions that meets customer needs (spinning VMs; moving Kronos workforce central time keeping into Workday Dimension Cloud base with Scheduler at Monroe Community Hospital; coordinating STD clinic move to a different location)
- Created IT budget estimates for departments
Senior Business Analyst
Xerox (Acara Solutions, An Aleron Company)
05.2019 - 11.2019
- Directed and formally maintained (coordinate, control, comprehend, report) IT Vendor Management Office (VMO) activity through a structured management operation
- Managed the VMO process in line with IT business rules, routing, reporting, and repository requirements
- Produced VMO stratification reporting
- Captured and report status of VMO Framework Steps through daily operations management sessions
- Prepared reporting for regular Xerox Executive governance reviews of VMO efforts which includes actual results
- Expedited Purchase Orders to meet operation 'need dates'
- Used Oracle iProcurement system to update records with new Requisitions and Purchase Orders
- Implemented and managed VMO framework (policy, governance, organization, process, and tools) that ensures: Developed Vendor Management Office policy, strategy, road map, approach, Approved VMO path and plans
- Participated in ongoing VMO governance reviews and VMO overall performance and relationship management meetings
Business Systems Analyst
University of Rochester (TechSystems USA)
10.2018 - 03.2019
- Refined data governance framework by collaborating with IT leaders (Chief Data Officer, Data Architects and Data Stewards) for initiatives occurring across the University in eight key data domains: finance, human resources, student, research, faculty, clinical, facilities, alumni and advancement, ensuring that the University has the right data usable in the right ways
- Participated in Data Governance meetings in order to gather information, refined Data Security Classification Policy, created Data Governance Personas, identified effort on common business practices, reduced business practices across university and mainstreamed the common ones
- Supported UR Student project in the area of change management and communication; updated Data Glossary with the new WorkDay Student Information System terminology (replacing SIS); created Piktocharts (infographics); mapped current/ future business process flows and assessed/ mitigated any impacts or gaps; created UR Student system Personas
- Supported Master Location Data and Master People project by mapping current and future state of business processes and refining system requirements
Business Systems Analyst
Xerox
05.2015 - 10.2018
- Documented QlikView to Tableau conversion of Xerox Financials Reports/Dashboards on Agile project (part of Business Intelligence and Data Analytics Platform)
- Supported PRM-Partner Relationship Management website (CRM Solution) by hosting Change Control Board meetings; addressed and reviewed new change requests/functional enhancements and/or new business requirements to PRM portals; worked closely with multiple development teams in DevOps environment (SalesForce
- Com and ESAP in Europe, U.S
- And Canada to ensure CR requirements and project timelines are met)
- Re-engineered business processes to align with SalesForce.com, QlikView and Tableau capabilities
- Managed and interpreted requirements
- Supported Channel Partners Operations: created CPO Projects Portfolio decks (by utilizing CA Clarity PPM and Apptio/ITBM applications tools), kept track of internal improvement projects for CPO, updating CPO Operations and Governance Master decks, contributed to CPO Controls and Risk processes (SCEPTER, Safe Harbor, and Software Licensing)
- Specified information flows, processes and data objects that will meet the business requirements and streamline business operations
- Assisted colleagues and users in defining acceptance tests for automated systems
- Used elicitation techniques, including interviewing, surveys, brainstorming and focus groups
- Created models, data flow diagrams and trace-ability matrix
- Maintained documentation in DocuShare, SharePoint and Ticketing System (MKS Integrity) of developed Reports, Dashboards and departmental procedures to ensure processes are followed for consistency
- Participated on the BSA Community of Practice Leadership Team and the BSA Newsletter
Referral Coordinator
University of Rochester Medical Center, Strong Memorial Hospital
12.2014 - 05.2015
- Received, tracked and obtained insurance authorization from in-network and out-of-network insurance carriers for patients and follow-up visits with medical providers
- Entered notes into eRecord system regarding letters or correspondence from insurance companies concerning insurance authorization or other notifications
- Demonstrated and applied knowledge of medical terminology, high proficiency of general medical office procedures including HIPAA regulations
- Maintained patient medical records in accordance with SMH policy
Freelance Website Designer, Translator and Interpreter
Self employed
06.2013 - 04.2015
- Took upon Polish language interpretation assignments
- Interacted with customers and third parties in order to accurately translate from one language to another
- Improved and broadened my skills and knowledge of various subject material and its terminology in both languages
- Responsible for creating the look and feel of World Wide Web pages for a client's Web site using Weebly platform
- Developed graphic design that effectively communicated the ideas being promoted by the Web site
- Met with clients to discuss ideas for the layout and organization of the site, the types of colors or images to use and other matters concerning overall graphic design
Education
Master - Public Administration
State University of New York College at Brockport
01.2012
Bachelor of Arts - Communication and Media Studies
State University of New York at Buffalo
01.2009
Skills
Systems Implementation
Project Planning, Analysis and Tracking
Resource Allocation
Root Cause Analysis
Scrum Framework
Process Flows
Requirements Analysis
Software development life cycle
Stakeholder Management
Client Relations
Purchasing and procurement
Cross-Functional Collaboration
Agile Methodology
Risk Management
Human Resources Operations
Change Control Processes
Certification
- Certificate Preparation: Project Management Professional (PMP) - LinkedIn
- Learning Jira Software - LinkedIn
- Business Systems Analyst training - USTGlobal
- Artificial Intelligence Business School - Microsoft Coursera
- Google IT Support Professional Certificate - Coursera
Languages
Polish
Native or Bilingual
Timeline
Project Manager, HR Technology Innovations
AVANGRID
03.2023 - 08.2024
Project Manager, Site and Business Systems Projects
University of Rochester, Strong Memorial Hospital
11.2021 - 11.2022
IT Contracts Business Analyst
L3Harris Technologies (Berean Group)
07.2021 - 11.2021
Business Analyst
Monroe County
12.2019 - 07.2021
Senior Business Analyst
Xerox (Acara Solutions, An Aleron Company)
05.2019 - 11.2019
Business Systems Analyst
University of Rochester (TechSystems USA)
10.2018 - 03.2019
Business Systems Analyst
Xerox
05.2015 - 10.2018
Referral Coordinator
University of Rochester Medical Center, Strong Memorial Hospital
12.2014 - 05.2015
Freelance Website Designer, Translator and Interpreter
Self employed
06.2013 - 04.2015
Bachelor of Arts - Communication and Media Studies
State University of New York at Buffalo
Master - Public Administration
State University of New York College at Brockport
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