Natalia Hernandez
San Antonio
Summary
Resident Assistant with experience in fostering supportive and inclusive living environments. Skilled in conflict resolution, crisis management, and event planning. Strong focus on team collaboration and achieving results. Reliable and adaptable, with natural ability to connect with and support diverse groups of residents.
Overview
5
5
years of professional experience
Work History
Resident Assistant
University of the Incarnate Word
San Antonio, TX
08.2025 - Current
- Facilitated conflict resolution among residents, fostering a supportive community environment.
- Provided guidance on campus resources, assisting residents in navigating academic challenges.
- Developed and maintained positive relationships with diverse resident populations, enhancing community cohesion.
- Conducted regular safety inspections, promoting a secure living space for all residents.
- Collaborated with staff to implement policies, ensuring compliance with university standards and regulations.
- Responded to room transfers, incident reports, and maintenance requests.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
Cashier/Froster
Nothing Bundt Cakes
San Antonio, TX
05.2024 - 10.2025
- Collaborated with team members to restock merchandise, ensuring product availability for customers.
- Implemented best practices for safe handling of food products in compliance with health regulations.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Trained new employees on bakery methods and procedures.
- Handled cash management duties, including balancing cash drawers at shift end for accuracy.
- Supported promotional events by setting up displays and assisting customers with special offers.
- Greeted customers entering store and responded promptly to customer needs.
- Developed product knowledge through continuous learning to provide informed assistance to customers.
- Worked flexible schedule and extra shifts to meet business needs.
Assistant Teacher
Children’s Lighthouse
San Antonio, TX
04.2023 - 08.2023
- Supervised small group activities.
- Used videos, lectures and moderated discussions to engage students during class.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Remained calm and patient in student interactions to support individual growth and development.
- Promoted a cooperative learning environment that encourages collaboration among students.
- Assisted teacher with enrichment activities, correcting papers or supervising classroom to foster positive learning environment.
- Attended faculty meetings as requested by the lead teacher.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Encouraged positive behavior with rewards and incentives.
- Maintained a safe, educational environment for students during learning and free play time.
- Collaborated with other staff members to ensure student success.
- Maintained accurate records of student attendance and grades.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Helped maintain a safe and orderly learning environment.
Food Preparation
Acadiana Cafe
San Antonio, TX
11.2021 - 11.2021
- A seasonal position during Thanksgiving break
- Completed documentation to record measurement, weight and product count
- Loaded and packed various food products and related merchandise and inspected to confirm packaging quality
- Packed, processed and forwarded diverse food products following specific instructions
- Handled food with the appropriate safety measures
- Worked proficiently with my co-workers to complete the demanding orders.
Cashier
TJ Maxx
San Antonio, TX
06.2021 - 09.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor
- Adhered to social distancing protocols and wore masks
- Demonstrated respect, friendliness and willingness to help wherever needed
- Collected various forms of payment from customers while working as a cashier
- Restocked various areas of merchandise before opening and after closing hours.
Education
No Degree -
Southwest Texas Junior College
Uvalde, TX05-2023
High School Diploma -
Medina Valley High School
Castroville, TX05-2023
Bachelor of Science - Nursing
University of The Incarnate Word
San Antonio, TX05-2027
Skills
- MicroSoft Office Certification (2019)
- American Heart Association BLS CPR certified (2024)
- HIPAA certified (2026)
- OSHA certified (2026)
- Classroom Restocking
- Small Group Instruction
- Lesson Planning
- Student and Faculty Communication
- Inventory Control
- Customer Service
- Cash Register Operation
- Cash Handling
- Policy reinforcement
- Resolution-oriented
- Interpersonal relationships
- Patient assessments
Accomplishments
- National Hispanic Recognition Award from College Board (2022)
- Top Ten Percent of High School Graduating Class (2023)
- LSAMP Scholar Recipient (2023)
- Achieved Dean's List by acquiring a GPA of 3.74 (2026)
Timeline
Resident Assistant
University of the Incarnate Word
08.2025 - Current
Cashier/Froster
Nothing Bundt Cakes
05.2024 - 10.2025
Assistant Teacher
Children’s Lighthouse
04.2023 - 08.2023
Food Preparation
Acadiana Cafe
11.2021 - 11.2021
Cashier
TJ Maxx
06.2021 - 09.2021
No Degree -
Southwest Texas Junior College
High School Diploma -
Medina Valley High School
Bachelor of Science - Nursing
University of The Incarnate Word