Natalia Hernandez
Grand Prairie
Summary
Dynamic and detail-oriented professional with a proven track record at IAC, excelling in fast-paced environments. Recognized for exceptional teamwork and customer service skills, adept at problem-solving and time management. Committed to continuous improvement, leveraging critical thinking and organizational abilities to enhance operational efficiency and drive team success.
Overview
2027
2027
years of professional experience
Work History
Production Door Assembly
IAC
Arlington, TX
01.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Deli Associate, Cashier
Kroger
Arlington, TX
04.2008 - 02.2020
- Prepared and sliced deli meats and cheeses according to customer specifications.
- Maintained cleanliness and organization within deli department, adhering to food safety standards.
- Assisted customers with product selection, providing knowledgeable recommendations on offerings.
- Operated slicers and other equipment safely, ensuring compliance with operational guidelines.
- Collaborated with team members to optimize workflow during peak service hours.
- Trained new associates on deli procedures, enhancing team efficiency and service quality.
- Monitored inventory levels, restocked products promptly to minimize disruptions in service.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Participated in ongoing training initiatives, staying up-to-date on relevant industry knowledge and best practices within the deli department.
- Increased deli sales through the effective promotion of featured items and specials.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Greeted customers at counter to fulfill requests and answer questions.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Offered product samples to customers, generating additional sales through taste-testing.
Cook Shift Leader
Taco Bell Restaurant
Grand Prairie, TX
10.1994 - 2012
- Supervised kitchen staff, ensuring adherence to food safety and sanitation standards.
- Trained new team members on cooking techniques and Taco Bell menu items.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Coordinated food preparation schedules to optimize service speed during peak hours.
- Implemented quality control measures, enhancing overall food presentation and taste consistency.
- Resolved customer complaints efficiently, enhancing guest satisfaction and loyalty initiatives.
- Developed training materials for new hires, improving onboarding process efficiency and effectiveness.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
- Improved kitchen efficiency by implementing streamlined cooking processes and procedures.
- Streamlined food preparation tasks for more efficient service during peak hours.
Jack in the Box
Cook
Grand Prairie, TX
1991 - 1994
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
No Degree - English Language
Mountain View College
Dallas, TXSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Production Door Assembly
IAC
01.2020 - Current
Deli Associate, Cashier
Kroger
04.2008 - 02.2020
Cook Shift Leader
Taco Bell Restaurant
10.1994 - 2012
Jack in the Box
Cook
1991 - 1994
No Degree - English Language
Mountain View College