Natalia Irvin

Administrative Assistant

Pensiones Civiles Del Estado De Chihuahua

11.2012 - 07.2022

Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Assisted coworkers and staff members with special tasks on daily basis.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
Volunteered to help with special projects of varying degrees of complexity.
Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Excellent communication skills, both verbal and written.