Natalia Jordan
Spring
Summary
- Strong and able-bodied Education and Child Care Assistant with 5 plus years of retail and cashier experience.
- Proficient computer skill working with Word, Excel and PowerPoint.
- Outstanding work ethic and team building skills; willing to work overtime and flexible shifts.
- Experienced with cash handling, customer service, and retail operations. Uses skills to enhance customer satisfaction and streamline checkout process. Track record of maintaining accuracy and efficiency in busy retail environment.
Retail worker prepared for this role with strong emphasis on efficient cash handling and customer service. Proven ability to enhance checkout experience and resolve customer issues effectively. Known for fostering team collaboration and adaptability to changing store needs.
Experienced with providing instructional support to students with special needs. Utilizes effective communication and collaborative skills to foster supportive learning environment. Knowledge of behavior management techniques and individualized education plans.
Overview
13
13
years of professional experience
Work History
ICS Sped Paraprofessional
Spring ISD
01.2023 - 11.2024
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.
- Reported on student progress, behavior, and social skills to parents.
- Ensured compliance with state regulations by maintaining thorough documentation of services provided to students with disabilities.
- Coordinated with teachers to monitor student progress, identifying areas for improvement.
- Developed and maintained positive relationships with students, parents, and staff, enhancing school community.
- Assisted in organization of school events, contributing to vibrant school culture.
- Engaged with students during extracurricular activities, supporting their interests beyond classroom.
- Utilized technology in classroom to enhance learning experiences.
- Supported teachers in grading assignments, ensuring timely feedback for students.
- Assisted in creating lesson plans that accommodated various learning styles, promoting inclusivity.
- Participated in professional development workshops, continuously improving teaching skills.
- Adapted teaching materials for special education students, meeting diverse learning needs.
- Facilitated small group tutoring sessions for students struggling in math and reading.
- Provided one-on-one support to students with special needs, fostering supportive learning environment.
- Contributed to development of Individualized Education Programs (IEPs), tailoring education to student needs.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Enforced rules and instructions to maintain discipline.
- Took part in professional development workshops to boost skills.
- Developed and implemented strategies to improve student engagement.
- Conducted weekly review sessions to help students prepare for exams.
- Instructed student activities to implement goals for remediation of deficiencies and drive student success.
- Assisted with communication methods to keep parents informed about child's development and behavioral issues.
- Delivered efficient instruction by assisting with lesson planning and materials preparation.
- Kept open and frequent communication with families to provide regular updates on child's academic progress and individualized needs.
- Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
- Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.
- Collaborated with teachers and specialists to assess student progress.
- Provided individualized reading, writing and math instruction to support student development.
- Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
- Understood and acclimated to teacher's routine to provide classroom coverage.
- Observed students' performance and recorded relevant data to assess progress.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Maintained accurate records of student progress, enabling timely communication with parents and other stakeholders regarding individual achievements and areas needing improvement.
- Alerted instructor to student behavior or issues requiring intervention.
- Provided necessary accommodations for testing situations, ensuring fair opportunities for all students to demonstrate their knowledge and skills.
- Implemented evidence-based instructional strategies tailored to each student''s unique learning style, promoting greater comprehension across subject areas.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Interacted physically and verbally with students throughout each day.
- Maintained positive attitude and affirmatively communicated with each student.
Office Assistant
Koala Kare LLC
01.2022 - 07.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
- Supported staff on special assignments and verius projects.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
After School DayCare Teacher
Koala Kare LLC
08.2017 - 07.2023
- Instruct additional activities such as art/gym/homework
- Create a smooth transition from the school day to the after-school program
- Tutored students during homework time
- Implement discipline and classroom management techniques
- Implement program options for children with special requirements
- Encourage students to think creatively and problem solve through self-directed activities and lessons
- Implement afterschool lessons such as age-appropriate arts and crafts and team building games
- Supervise up to 20 Students and provide homework help in math, reading, and writing
- Help children achieve developmental goals
- Worked with 3-5 other teachers to supervise students within a safe and creative environment while waiting for parents to pick up children
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of daily snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, homework time, outdoor playtime, ensuring smooth operation of daily schedule.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Taught hand washing and proper use of materials to promote good hygiene and etiquette habits.
Paraprofessional
Spring ISD
11.2016 - 01.2022
- Made copies for work, laminated materials and designed bulletin boards
- Supervise students when teacher is pulled out of the classroom
- Supervise students in the cafeteria, play ground, and hallways, and on some field trips; set up equipment, and help prepare materials for instruction
- Help successfully complete classroom tasks
- Acted as a substitute teacher when needed, taught required curriculum to the Students
- Helped out in other classrooms as needed, Pre-K through 5th grades
- Supported and assisted children in learning class material using the teacher's lesson plans, provided students with individualized attention
- Organized and lead the children in activities
- Implemented lessons created by cooperating teacher
- Maintained a clean and safe learning environment
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
- Engaged with students during extracurricular activities, supporting their interests beyond classroom.
- Participated in professional development workshops, continuously improving teaching skills.
- Enhanced student engagement by implementing interactive learning activities.
- Supported bilingual students by providing language assistance, promoting language proficiency.
- Fostered positive learning environment, managing classroom behavior effectively.
- Improved classroom management with development of behavior modification plans.
- Utilized technology in classroom to enhance learning experiences.
- Assisted in administration of standardized tests, facilitating smooth testing process.
- Developed and maintained positive relationships with students, parents, and staff, enhancing school community.
- Supported teachers in grading assignments, ensuring timely feedback for students.
- Assisted in organization of school events, contributing to vibrant school culture.
- Collaborated with school librarian to organize literacy events, encouraging love of reading.
- Coordinated with teachers to monitor student progress, identifying areas for improvement.
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Took part in professional development workshops to boost skills.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Graded and provided feedback on assignments.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Maintained and operated classroom equipment to maximize use and lifespan.
- Monitored students in computer lab to enforce proper use of resources.
- Assisted with school field trips and special events by collecting permission slips and payments.
Cashier Assistant
Zale's the Diamond Store
01.2015 - 01.2017
- Skillfully set up and operated assembly department test stands
- Interpreted schematics; utilized hand tools and testing instruments including micrometers and venire calipers
- Balance cash drawer by counting cash at beginning and end of work shift
- Provide pricing information by answering questions
- Maintained an appealingly clean and orderly display
- Verify credit acceptance by reviewing and recording driver's license number; operating credit card authorization system
- Count the cash register again and fill out the deposit
- Assisted the sales associates and manager when needed help
- Collect payments by accepting cash, check, or charge payments from customers; making change for cash customers
- Enter price changes by referring to price sheets and special sale bulletins
- Opening the store with another associate, count the cash register at the beginning of the day, clean the store and the display cabinets, learn about the products
- Greeted customers to a positive environment
- Maintain checkout operations by following policies and procedures; reporting needed changes
- Maintain safe and clean working environment by complying with procedures, rules, and regulations
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Cleaned and sanitized cashier workstation and scanning area.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Bagged items securely to minimize breakages and reduce losses.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Retrieved items for customers and verified prices.
- Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
- Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
- Contributed to increased sales by offering relevant product suggestions during checkout interactions.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Streamlined transaction times with effective cash handling and scanning techniques.
- Maintained clean and organized checkout area, contributing to positive shopping environment.
- Promoted store specials and loyalty programs to customers, enhancing sales and repeat business.
- Assisted in inventory management, ensuring product availability and store neatness.
- Reduced transaction errors by attentively scanning items and entering data.
- Set up new sales displays each week with fresh merchandise.
- Learned duties for various positions and provided backup at key times.
Cashier
H-E-B
01.2016 - 12.2016
- Concurrent with education, operated forklift during 2nd shift in lumber warehouse
- Handle tobacco and alcohol sales
- Bagging groceries and helped load into vehicles
- Scanned the Customer's items to be purchased and collected payment
- Greet customers and act friendly toward the general public
- Providing excellent customer service through quickly and accurately ringing up orders
- Provided fun and friendly service while multitasking in a fast moving and busy food store
- Handling money and giving change and receipts
- Knowledge of how to perform returns and exchanges
Cashier/Sales Associate
Aly's Apples
01.2014 - 12.2014
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Cashier/Sales Associate
Once Upon a Child
01.2013 - 12.2013
- Picking up fallen items, straightening inventory, clean bathrooms and isles
- Tagging and hanging clothes, answering phones, cashiering, and helping guests with any questions
- Handled money, cleaned store, checked in and put out freight
- Check, credit cards, vouchers, and automatic debits
- Provided consistent excellent customer service
- Maintained clean and orderly checkout areas while being friendly to customers
- Helping customers, Cashiering, Buying merchandise for the store
- Organizing merchandise on the floor
Floater
Alexander's Academy
01.2012 - 12.2012
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
No Degree -
Wunche High School/ Spring High School
Spring, TX06-2015
Skills
- Proficient computer skill working with Word, Excel and PowerPoint
- Outstanding work ethic and team building skills; willing to work overtime and flexible shifts
- Visual supports
- Disability awareness
- IEP implementation
- Autism support
- First aid and CPR
- IEP compliance
- Heavy lifting
- Cash handling expertise
- Multitasking proficiency
- Banking procedures
- Customer service
Timeline
ICS Sped Paraprofessional
Spring ISD
01.2023 - 11.2024
Office Assistant
Koala Kare LLC
01.2022 - 07.2023
After School DayCare Teacher
Koala Kare LLC
08.2017 - 07.2023
Paraprofessional
Spring ISD
11.2016 - 01.2022
Cashier
H-E-B
01.2016 - 12.2016
Cashier Assistant
Zale's the Diamond Store
01.2015 - 01.2017
Cashier/Sales Associate
Aly's Apples
01.2014 - 12.2014
Cashier/Sales Associate
Once Upon a Child
01.2013 - 12.2013
Floater
Alexander's Academy
01.2012 - 12.2012
No Degree -
Wunche High School/ Spring High School
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