Natalia Kennedy
Sicklerville,NJ
Summary
Seasoned customer service professional with extensive experience in accounts receivable management and conflict resolution at Hale Trailer and Radwell International. Demonstrated ability to enhance customer satisfaction and streamline financial operations, resulting in significant improvements to payment resolutions and service metrics. Proficient in Word and Excel, complemented by strong communication and team management skills. Aiming to leverage expertise to drive operational excellence in future roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Credit and Collection Coordinator
Hale Trailer Brake & Wheel
West Berlin, NJ
02.2024 - 01.2025
- Facilitated payment of invoices due by sending bill reminders and contacting clients
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
- Maintained accurate records of collection activities using company software systems.
- Performed regular follow-ups on outstanding accounts to ensure timely resolution of payment issues.
- Provided timely responses to account-related questions via multiple methods of communication.
- Performed periodic reviews of account balances and aging reports to assess risk levels.
Customer Satisfaction Coordinator
Radwell International
Willingboro, NJ
01.2017 - 06.2020
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints or answered customers' questions.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Store Manager of Operations
Joyce Leslie
Marlton, NJ
01.2014 - 01.2017
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
- Evaluated employee performance on a regular basis to ensure quality standards were met.
- Maintained records of daily transactions using point-of-sale systems.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Organized promotional events such as special sales or discounts.
- Prepared staff work schedules and assigned team members to specific duties.
- Recruited, trained, coached and mentored staff members in customer service skills.
Education
BBA - Business
Strayer University
Willingboro01-2018
High School Diploma -
Willingboro High School
Willingboro06-2012
Skills
- Business-to-Business Collections
- Conflict resolution
- Accounts Receivable Management
- Multitasking proficiency
- Proficient in Word and Excel
- Relationship building and management
- Excellent communication
- Team management
- Customer service management
- Thorough Analytical Skills
Accomplishments
- Customer Satisfaction Award
- Face of marketing Campaign (Radwell International 2018-19)
Certification
- Project Management
References
References available upon request.
Timeline
Credit and Collection Coordinator
Hale Trailer Brake & Wheel
02.2024 - 01.2025
Customer Satisfaction Coordinator
Radwell International
01.2017 - 06.2020
Store Manager of Operations
Joyce Leslie
01.2014 - 01.2017
- Project Management
BBA - Business
Strayer University
High School Diploma -
Willingboro High School
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