Natalia Kimball
Clarksville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Customer Service/Dispatcher
Anderson Commercial Plumbing- Pennine Plumbing/ DC Drains
2023.05 - 2024.04
- Maintains the plumbing service technician schedules and dispatches technicians as service calls are completed
- Schedules plumbing service technicians return trips with customers to complete jobs after arrival of parts
- Maintains on-call schedule for plumbing service technicians and after-hours service procedures
- Enters service calls, schedules calls, and generates call debriefing with service plumbing technicians daily
- Maintains customer database, ensuring complete, accurate, and updated entry of information
- Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries
- Responds to plumbing service technician requests both by online and phone
- Follows up and schedules preventative maintenance service appointments
- Reviews completed service work orders for accuracy
- Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently
- Always maintains a courteous demeanor with all customers and associates.
Dispatcher/Customer Service
Scott English Plumbing
2022.10 - 2023.04
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
CSR - Customer Service Representative
Keating Dental Lab
2022.01 - 2022.10
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Key accounts-Dispatcher
Academy Locksmith
2020.10 - 2021.08
- Achieved client loyalty through quality, productivity, service and proactive management of all work orders
- Managed key accounts with responsibility on work orders of needed repair/ installations, time management deadlines/ SLA, and reporting back to corporate/management company
- Maintained store repairs and installations by overseeing technician/locksmith's work , customer courtesy and inquiry response
- Represented integrity and professionalism in all areas of business, serving as role model to staff
- Negotiated pricing with leading clientele and locksmiths on repairs/ installations and labor
- Creating the needed estimates for all repairs and installations
- The needed knowledge of Instakey and various hardware- keys, locks, push bars, and door related hardware.
Client Service Representative
Accurate Background, Inc.
2017.10 - 2020.10
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Be able to resolve and help troubleshoot the technical issues with all clients and candidates
- Maintain incoming documents, via fax or email, that are needed for the background screenings
- Review pending or flagged components within the background screening
- This may include follow-up emails and/or phone calls to the client or candidates
- Understanding of some FCRA
- Process assigned work, independently, consistently and accurately.
Barista
STARBUCKS
2015.02 - 2017.10
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Clean or sanitize work areas, utensils, or equipment
- Clean service or seating areas
- Describe menu items to customers or suggest products that might appeal to them
- Provide customers with product details, such as coffee blend or preparation descriptions
- Receive and process customer payments
- Serve prepared foods, such as muffins, biscotti, or bagels
- Weigh, grind, or pack coffee beans for customers
- Demonstrate the use of retail equipment, such as espresso machines
- Set up or restock product displays.
Program Success Advocate
ALLIED AMERICAN UNIVERSITY
2012.10 - 2016.01
- Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations
- Prepare students for later educational experiences by encouraging them to explore learning opportunities and to persevere with challenging tasks
- Refer students to degree programs based on interests, aptitudes, or educational assessments
- Ensured students are well prepared to start and familiar with school policies and procedures
- Maintained student records, proctor forms, and ensured appropriated documents were signed
- Fixed technical issues with the school's interface/portal; I-board
- Called students that were not participating, SAP warning, academic probation and dismissals
- Communicated with professors and assisted them with tasks by answering questions asked by students
- Contacted students weekly and maintained emails daily, answering students and faculty
- Assisted students with APA format and basic assistance within the requirements of school
- Retrieved necessary documents that have not been submitted by students from admissions
- Assisted in managing the bookstore, ordered books, verify student address, followed up with the shipping department, and handled technical issues that occurred with the electronic textbooks.
Education
Associate of Arts - Psychology
SADDLEBACK COLLEGE
Mission Viejo, CA08.2006
Timeline
Customer Service/Dispatcher
Anderson Commercial Plumbing- Pennine Plumbing/ DC Drains
2023.05 - 2024.04
Dispatcher/Customer Service
Scott English Plumbing
2022.10 - 2023.04
CSR - Customer Service Representative
Keating Dental Lab
2022.01 - 2022.10
Key accounts-Dispatcher
Academy Locksmith
2020.10 - 2021.08
Client Service Representative
Accurate Background, Inc.
2017.10 - 2020.10
Barista
STARBUCKS
2015.02 - 2017.10
Program Success Advocate
ALLIED AMERICAN UNIVERSITY
2012.10 - 2016.01
Associate of Arts - Psychology
SADDLEBACK COLLEGE
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