Natalia Kimball
Clarksville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Customer Service/Dispatcher
Anderson Commercial Plumbing- Pennine Plumbing/ DC Drains
05.2023 - 04.2024
- Maintains the plumbing service technician schedules and dispatches technicians as service calls are completed
- Schedules plumbing service technicians return trips with customers to complete jobs after arrival of parts
- Maintains on-call schedule for plumbing service technicians and after-hours service procedures
- Enters service calls, schedules calls, and generates call debriefing with service plumbing technicians daily
- Maintains customer database, ensuring complete, accurate, and updated entry of information
- Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries
- Responds to plumbing service technician requests both by online and phone
- Follows up and schedules preventative maintenance service appointments
- Reviews completed service work orders for accuracy
- Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently
- Always maintains a courteous demeanor with all customers and associates.
Dispatcher/Customer Service
Scott English Plumbing
10.2022 - 04.2023
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
CSR - Customer Service Representative
Keating Dental Lab
01.2022 - 10.2022
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Key accounts-Dispatcher
Academy Locksmith
10.2020 - 08.2021
- Achieved client loyalty through quality, productivity, service and proactive management of all work orders
- Managed key accounts with responsibility on work orders of needed repair/ installations, time management deadlines/ SLA, and reporting back to corporate/management company
- Maintained store repairs and installations by overseeing technician/locksmith's work , customer courtesy and inquiry response
- Represented integrity and professionalism in all areas of business, serving as role model to staff
- Negotiated pricing with leading clientele and locksmiths on repairs/ installations and labor
- Creating the needed estimates for all repairs and installations
- The needed knowledge of Instakey and various hardware- keys, locks, push bars, and door related hardware.
Client Service Representative
Accurate Background, Inc.
10.2017 - 10.2020
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Be able to resolve and help troubleshoot the technical issues with all clients and candidates
- Maintain incoming documents, via fax or email, that are needed for the background screenings
- Review pending or flagged components within the background screening
- This may include follow-up emails and/or phone calls to the client or candidates
- Understanding of some FCRA
- Process assigned work, independently, consistently and accurately.
Barista
STARBUCKS
02.2015 - 10.2017
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Clean or sanitize work areas, utensils, or equipment
- Clean service or seating areas
- Describe menu items to customers or suggest products that might appeal to them
- Provide customers with product details, such as coffee blend or preparation descriptions
- Receive and process customer payments
- Serve prepared foods, such as muffins, biscotti, or bagels
- Weigh, grind, or pack coffee beans for customers
- Demonstrate the use of retail equipment, such as espresso machines
- Set up or restock product displays.
Program Success Advocate
ALLIED AMERICAN UNIVERSITY
10.2012 - 01.2016
- Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations
- Prepare students for later educational experiences by encouraging them to explore learning opportunities and to persevere with challenging tasks
- Refer students to degree programs based on interests, aptitudes, or educational assessments
- Ensured students are well prepared to start and familiar with school policies and procedures
- Maintained student records, proctor forms, and ensured appropriated documents were signed
- Fixed technical issues with the school's interface/portal; I-board
- Called students that were not participating, SAP warning, academic probation and dismissals
- Communicated with professors and assisted them with tasks by answering questions asked by students
- Contacted students weekly and maintained emails daily, answering students and faculty
- Assisted students with APA format and basic assistance within the requirements of school
- Retrieved necessary documents that have not been submitted by students from admissions
- Assisted in managing the bookstore, ordered books, verify student address, followed up with the shipping department, and handled technical issues that occurred with the electronic textbooks.
Education
Associate of Arts - Psychology
SADDLEBACK COLLEGE
Mission Viejo, CA08.2006
Timeline
Customer Service/Dispatcher
Anderson Commercial Plumbing- Pennine Plumbing/ DC Drains
05.2023 - 04.2024
Dispatcher/Customer Service
Scott English Plumbing
10.2022 - 04.2023
CSR - Customer Service Representative
Keating Dental Lab
01.2022 - 10.2022
Key accounts-Dispatcher
Academy Locksmith
10.2020 - 08.2021
Client Service Representative
Accurate Background, Inc.
10.2017 - 10.2020
Barista
STARBUCKS
02.2015 - 10.2017
Program Success Advocate
ALLIED AMERICAN UNIVERSITY
10.2012 - 01.2016
Associate of Arts - Psychology
SADDLEBACK COLLEGE
Similar Profiles
Brian T. FinneganBrian T. Finnegan
Operations Manager at Avanti Plumbing and Drains Inc.Operations Manager at Avanti Plumbing and Drains Inc.
Filomeno CordovaFilomeno Cordova
Plumber Technician at Farmers Plumbing Pipe and DrainsPlumber Technician at Farmers Plumbing Pipe and Drains
Freddy QuirozFreddy Quiroz
Plumber's Assistant at Water Wise Plumbing, Backflow & DrainsPlumber's Assistant at Water Wise Plumbing, Backflow & Drains