Natalia Locke
Atlanta,GA
Summary
Dedicated and versatile professional with a diverse background in customer service and hospitality. Proven experience as a Grocery Clerk at Kroger, where I honed organizational and multitasking skills. Furthered my customer service expertise as an Ice Cream Server at Whit's Frozen Custard and a Snack Shop Attendant at Moundbuilders Country Club. Also worked at Van Michaels Salon, where I excelled in providing exceptional service and managed guest relations. Currently, responsible for filing, budgeting, and managing phone inquiries within the HR department at Licking Memorial Health Systems as a seasonal summer intern.
Overview
3
3
years of professional experience
Work History
Summer Seasonal Intern
Licking Memorial Health Systems
Newark, OH
05.2024 - Current
- Sorted and organized files, spreadsheets, and reports.
- Responsible for diverse tasks including budgeting, handling phone inquiries and led marketing project
Guest Service Coordinator
Van Michaels Salon
Atlanta, GA
10.2023 - Current
- Engaged with customers in a warm and professional manner, providing a welcoming atmosphere by personally greeting and checking in for appointments.
- Elevated the customer experience by anticipating their needs, offering complimentary coffee, water, or tea during wait times, enhancing overall satisfaction.
Snack Shop Employee
Moundbuilders Country Club
Newark, OH
05.2023 - 08.2023
- Delivered exceptional customer service by efficiently taking orders and skillfully preparing a variety of food and beverages for guests attending
- Executed member check-in and check-out operations at the country club, providing attentive and courteous service to enhance the overall member experience.
Grocery Clerk
Kroger
Johnstown, OH
05.2021 - 08.2023
- Managed the stocking, shelving, and conditioning of grocery and frozen items, ensuring optimal product availability for customers.
- Demonstrated a commitment to customer satisfaction by actively responding to customer needs and providing personalized assistance.
Ice Cream Scooper
Whit's Frozen Custard
Granville, OH
05.2022 - 08.2022
- Scooped and served ice cream to customers, creating a delightful and memorable experience.
- Managed both closing and opening shifts, overseeing essential tasks such as stocking a diverse array of toppings and conducting thorough cleaning procedures for ice cream machines.
Education
Bachelor of Science - General Business
The University of Alabama, Culverhous
Tuscaloosa, ALBachelor of Science - Business
The University of Tennessee - Knoxville
Knoxville, TN05.2027
Skills
- Technical: Microsoft Office (Word, PowerPoint, and Excel)
- Customer Service
- Active listening
- Attention to detail
- Flexibility
- Organized
Accomplishments
- Honored as a distinguished recipient of the prestigious Alan W. and Nevrik E. Ratliff Central Ohio Chapter Alabama Alumni Endowed Scholarship, recognizing academic excellence and contributions to the community. This achievement underscores my commitment to education and exemplifies my dedication to personal and professional growth.
Affiliations
- Passionate about maintaining a healthy lifestyle through running and engaging in recreational activities such as basketball. Avid reader with a constant thirst for knowledge. Cherishes quality time spent with family and friends, emphasizing the importance of work-life balance.
Timeline
Summer Seasonal Intern
Licking Memorial Health Systems
05.2024 - Current
Guest Service Coordinator
Van Michaels Salon
10.2023 - Current
Snack Shop Employee
Moundbuilders Country Club
05.2023 - 08.2023
Ice Cream Scooper
Whit's Frozen Custard
05.2022 - 08.2022
Grocery Clerk
Kroger
05.2021 - 08.2023
Bachelor of Science - General Business
The University of Alabama, Culverhous
Bachelor of Science - Business
The University of Tennessee - Knoxville