Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Natalia Longoria

Kissimmee,FL

Overview

9
9
years of professional experience

Work History

Guest Experience Expert

Walt Disney Swan Reserve
Orlando, FL
11.2023 - Current
  • Performed cashier duties such as taking payments from customers, reconciling accounts, and issuing receipts.
  • Assisted in resolving guest complaints related to room availability, cleanliness, service issues, or billing disputes.
  • Addressed escalated customer service issues with professionalism while providing solutions to meet the needs of the guest.
  • Managed phone calls in an efficient manner by transferring calls when necessary or assisting with inquiries and responded to guests, including email,telephone and in person.

Patient Care Coordinator

Crew Health
Orlando, FL
12.2021 - 10.2023
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.

Barista

Starbucks
Kissimmee, FL
10.2018 - 08.2021
  • Improves quality results by studying, evaluating, and redesigning processes; implementing changes; maintaining and improving the appearance of the store and coffee bar
  • Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

Key Holder Supervisor

Abercrombie & Fitch
Orlando, FL
11.2014 - 07.2019
  • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
  • Coordinate with other team members and departments to optimize the sales effort and team schedules.
  • Developed strategies to increase customer loyalty and retention.

Education

Diploma -

Freedom High School
05.2011

Skills

  • Excellent selling, negotiation and communication skills
  • Ability to create and deliver presentations tailored to the audience needs
  • Relationship management skills and openness to feedback
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Overachieving Attitude
  • Innovative

References

References available upon request.

Accomplishments

  • Achieved Employee of the Month 3x through efficiency and accuracy, with 2nd highest sales rate in the district.
  • Maintained a 97% satisfaction rating over a 24-month period as a customer care representative.

Timeline

Guest Experience Expert

Walt Disney Swan Reserve
11.2023 - Current

Patient Care Coordinator

Crew Health
12.2021 - 10.2023

Barista

Starbucks
10.2018 - 08.2021

Key Holder Supervisor

Abercrombie & Fitch
11.2014 - 07.2019

Diploma -

Freedom High School

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Natalia Longoria