Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Natalia Lopera

Menifee,CA

Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
09.2022 - Current
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Collected co-payments or full payments from customers.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Managed opening and closing duties for pharmacy.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.

To-Go Specialist

Olive Garden
05.2019 - 05.2022
  • Adapted quickly to new technology platforms for online ordering and delivery services integration.
  • Supported overall restaurant cleanliness by adhering to sanitation guidelines when handling food items and packaging materials.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
  • Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Monitored food quality and freshness throughout day.
  • Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
  • Utilized POS system to receive and process food and beverage orders.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.

Education

BBA - Accounting

University of West Georgia
Carrollton, GA

High School Diploma -

East Coweta High School
Sharpsburg, GA
05.2018

Skills

  • Medicare and Medicaid process
  • Wholesale Ordering
  • Safe Chemical Handling
  • Customer Service
  • Confidentiality and HIPAA
  • Drug safety
  • Drug Inventory Control
  • Medication Dispensing
  • Prescription Filling
  • Pharmacy Management Software

Certification

  • CPhT - Certified Pharmacy Technician TCH 192494

Languages

Spanish
Native or Bilingual

Timeline

Pharmacy Technician

CVS Pharmacy
09.2022 - Current

To-Go Specialist

Olive Garden
05.2019 - 05.2022

BBA - Accounting

University of West Georgia

High School Diploma -

East Coweta High School

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Natalia Lopera